McDonalds Reviews

Good location. The restaurant was clean. The staff was nice. The food could've been a little warmer. But they were busy so I will give them a break.

I am writing to share my recent experience at the McDonald's located at 1000 Commerce St, Dallas, TX 75202. I visited onSunday, July 6 2025 Unfortunately, the service I received was significantly below the standards I normally expect from McDonald's. My primary concern was the extremely slow service. After placing my order at the counter, I waited for over 20 minutes for a simple 2 coffee and an ice cream. During this time, I noticed that the staff seemed disorganized, and several other customers who ordered after me received their food first. This long and frustrating delay was very inconvenient as I was on a tight lunch break. In addition to the wait, the interaction with the staff was not pleasant. When I politely inquired about the status of my order after 15 minutes, the employee I spoke with was dismissive and did not provide a clear update, simply saying it was "coming." The general atmosphere felt stressed, and there was no apology or acknowledgment of the significant delay from anyone on the team. I understand that the downtown location can be busy, but the lack of efficiency and the impersonal service were very disappointing. I hope this feedback can be used to improve staff coordination and customer service training at this specific restaurant. I have always valued McDonald's for its speed and reliability, and I sincerely hope this location can make the necessary improvements. Thank you for your attention to this matter.