Overall, customer sentiment toward Madison Reed Hairdressers is mixed, with several reviewers noting positive interactions, especially with stylists like Ava and Felix. Common positive behaviors include attentive consultation, individualized attention, professional color matching, and thoughtful touches such as offering beverages. There are, however, persistent criticisms relating to cold atmospheres, lack of warmth, disappointing color outcomes, and product performance issues for some clients.

The most frequent themes in these reviews concern staff professionalism, the convenience of online booking, and positive experiences with specific colorists. Customers frequently highlight membership plans, reasonable pricing compared to full-service salons, and overall value. However, negative experiences focus on dissatisfaction with color results, lack of follow-through on service details, and a sense of impersonal or rushed service in select cases, particularly at the Arizona Biltmore location.

In summary, Madison Reed Hairdressers has established a reputation in Arizona for efficient processes and generally personable staff, with repeat business attributed to standout stylists and pricing models. Nevertheless, some inconsistencies in service delivery and atmosphere point to opportunities for improvement, especially regarding consistency in customer care and color outcomes.

Madison Reed Hairdressers is a salon specializing in hair coloring, highlights, blowouts, and conditioning treatments. Serving customers in-person at locations such as the Arizona Biltmore and Biltmore Fashion, the company provides both one-off and membership-based hair care services and product sales.

The business operates with online appointment booking, professional stylists who consult clients about their hair needs, and a structured workflow including consultation, coloring, shampooing, and finishing styling. Customers are often offered beverages while receiving services, and product purchases are available following appointments.