AI-powered Google Reviews Widget - FREE
Free Google reviews widget for your website
Increase sales, trust and credibility with ai.
Mike, Adam and another 21,516 have joined the waitlist.
MACU TEA - Paloma logo

MACU TEA - Paloma Reviews

Rated 4.3 based on 55 Reviews

3005 Silver Creek Rd STE 158, San Jose, CA 95121, United States

Juice Bar San Jose

Published on
July 9, 2025
Last updated
July 9, 2025

Reviews Summary

The overall sentiment toward this bubble tea store is mixed, leaning slightly negative based on the ten available customer reviews. Reviewers comment on both product quality and customer service, with several citing issues such as small serving sizes, inferior or spoiled ingredients, and unresponsive staff. However, some reviewers highlight specific menu items they enjoyed and note appealing aspects of the physical environment. Criticism is most salient regarding taste consistency, ingredient freshness, and staff interactions, especially in relation to problem resolution and hospitality. Common feedback includes uneven beverage preparation, long waiting times, and dissatisfaction with value for price. On the positive side, several customers found unique or enjoyable offerings, such as specialty smoothies, and appreciated the seating and décor at certain locations. The store’s physical setting and new opening events also attract positive comments, especially about comfort and aesthetics.

Overall, the company's reputation appears to be divided among customers in the US. While unique menu options and visually appealing interiors provide some standout experiences, inconsistent service and recurring concerns with product quality impact trust and repeat business for this bubble tea provider.
Read more

What Customers Are Saying About MACU TEA - Paloma?

the seating area was bright

both pretty good

I would recommend trying

they have a lot of seating

the decoration is sooo cute🥹

good service

Overall I would go again

Trustguide extracts key phrases from reviews about MACU TEA - Paloma and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 30% of MACU TEA - Paloma's customers had a positive experience.

Positive
30%
Neutral
20%
Negative
50%

MACU TEA - Paloma Ratings

4

As of Based on 55 revies as of Jul 09, 2025

MACU TEA - Paloma Score

30%

As of Based on 55 revies as of Jul 09, 2025

Got a busrning question about MACU TEA - Paloma?

Claim your profile. Tell the world about your key services, industry customers, or other valuable information.

Customer Reviews

As of Jul 09, 2025, 55 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of MACU TEA - Paloma's publicly available reviews View source

Brandon H rated MACU TEA - Paloma 1 stars
3 days ago
Tiniest scoop of boba ever seen among all boba places Edited: we’ve raised this to the store person once, and was told that we need to order 1 more portion of boba. But the thing is - the portion of one doesn’t even look right compared to a usual boba.
Sun Hwang rated MACU TEA - Paloma 1 stars
5 months ago
I think they used rotten mango or old dairy in drinks. My wife and I were regular, not anymore from today. I ordered my go-to drink, king of mango. I tried a sip, and it tasted too bitter, so I stopped drinking it. My wife tried it, she almost threw up. So we talked to the front lady, but she handled it very rudely and unpretessionally telling me that I was wrong, and the bitter taste was from "pomelo." I asked her if she meant grapefruit, and she kept saying pomelo, which means she has no idea what ingredients she uses. Long story short, I told her not to worry about it, and I came home and threw it away. I think mango was rotten, or the milk was gone bad if they used milk or dairy. They just lost two loyal customers. No wonder this place has not many customers anymore. The quality has gone down. I wish I knew her name so I can mention it here so the manager can talk to her. It doesn't matter for us anymore, but other customers should know about this too. I really feel like throwing up. Please take caution.
M Pak rated MACU TEA - Paloma 4 stars
5 months ago
I ordered a glass of tarot milk tea, but I was very surprised that it took more than 10 minutes. I was the only one waiting for the order, but one guy was busy working alone in the kitchen. Two employees at the counter were busy chatting, but the milk tea they received in the end was not hot at all, but it taste not bad.

Frequently Asked Questions About MACU TEA - Paloma

Can serving sizes or ingredient freshness vary at this bubble tea store?

Yes, several reviewers reported inconsistencies in serving sizes and concerns about ingredient freshness, including drinks with very small boba portions or issues with fruit and dairy quality.

Is the staff responsive to customer feedback or complaints?

Feedback on staff responsiveness is mixed. Some customers experienced unhelpful or unfriendly service when raising concerns, while others mentioned receiving good service, depending on staff and location.

Does the store offer seating and comfortable space for customers?

Yes, multiple reviews mention bright, comfortable seating areas and appealing decor. However, conditions can vary, with some locations described as hot or having limited parking during busy times.

About MACU TEA - Paloma

Juice Bar
This company operates a bubble tea shop offering a variety of tea-based beverages, smoothies, and desserts. The product range includes specialty drinks such as matcha tiramisu and unique options like the Chi Chi Grape smoothie. Service is provided in-person at physical retail locations.

The business maintains walk-in stores with indoor seating areas and focuses on drink customization and quick-service preparation. Menu options may vary by location, and customers are served by staff members at the counter. Store layouts often feature designed seating and themed interior decoration.
Expand

How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
Own this business? email us at hello@trustguide.ai.
11221917727867766943

How was your experience with MACU TEA - Paloma?

People also checked

JuiceLand logo
Juiceland

Rated 5 stars

Juicy logo
Juicy

Rated 5 stars

Hula Grassmarket logo
Hula Grassmarket

Rated 4 stars

JOE & THE JUICE logo
Joe & The Juice

Rated 5 stars

Jamba logo
Jamba Juice

Rated 4 stars

Smoothie King logo
Smoothie King

Rated 2 stars

Juice Vitality

Rated 4 stars

Juicebaby

Rated 3 stars

Show your best reviews to your future customers
95% of your customers read online reviews. Make it easy for them.
Mike, Adam and another 21,516 have joined the waitlist.