The overall company reputation of JOE & THE JUICE, as gleaned from recent customer reviews, reflects a mix of experiences. Positive feedback emphasizes friendly staff, a clean environment, tasty offerings with flavorful spicy tuna and quality ingredients, and an enjoyable atmosphere conducive to relaxation. Repeated praise is directed towards the customer service, highlighting staff who go out of their way to accommodate and engage, which contributes to a pleasant customer experience. On the other hand, there are noteworthy complaints about inconsistent service standards, specifically at the Liverpool branch, which include unacknowledged wait times, perceived rudeness, and inattention to order detail that impacted the quality of experience. Issues with refunds and misinformation about processing procedures also surface as clear detriments to the customer experience. Further, some customers find the pricing to be high given the portion sizes, and there are occasional remarks about the ambiance being less than ideal, with comments about excessive noise levels and uncomfortable temperatures.
Read more
