Based on the set of reviews used to generate this report, it appears that 70% of Smoothie King's customers had a positive experience.
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What Customers Are Saying About Smoothie King?
Trustguide extracts key phrases from reviews about Smoothie King and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.
Customer Reviews
As of Jul 10, 2025, 360 customers have reviewed this business and rated it 3.6 Star out of 5. Trustguide conducted an in-depth analysis of Smoothie King's publicly available reviews View source
Katherine Facundo rated Smoothie King2 stars
a month ago
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I placed an online timed order so I wouldn't have to wait for it to be made. I arrived 5 minutes later than my order was scheduled for and they began to make it. I asked if there was a reason they had not made it to be ready at the time I ordered it for and they said no, they just waited. The employee was very nice, but I am disappointed that I had to wait 7 minutes for my smoothie to be made. I understand there are bigger problems in the world, but the whole reason I ordered online was so it would be ready for me to pick up. After a long day and with frozen groceries in my car, I wish my order time had been honored.
Emily Chavez rated Smoothie King2 stars
2 weeks ago
First and foremost, the customer service at Skillman is absolutely the worst! Every time I've visited, I haven't encountered a single friendly employee. During my last visit, despite being the only customer present, I was blatantly told to wait for five minutes before ordering. If you can AVOID going please do so!
Tony Anderson rated Smoothie King2 stars
2 weeks ago
This location SUCKS. Ordered online and still had to sit in the drive through line while 8 other cars ordered smoothies. Then when I got to the window, the woman handed me a smoothie - dripping down the sides of the cup - without even confirming what it was or that it was mine. When I tried to ask, she cut me off mid-sentence and just said “YUH!” with an attitude.
To top it off, the smoothie wasn’t even well blended. Big chunks of ice and dates remained in the bottom of the cup. Seems pretty clear the employees here hate their jobs.
Reviews Summary
Smoothie King's reputation, as per the collated reviews, appears to be facing significant challenges, with customer experience heavily impacted by operational inefficiencies and subpar customer service. Customers have expressed dissatisfaction with wait times, even when placing orders in advance digitally—a practice which is designed to expedite service. Additionally, the readiness and accuracy of orders are points of contention; customers have encountered delays upon arrival, and the orders, at times, are not prepared to the expected standard, with errors in the order fulfillment process. There are also reports of inconsistency in product availability, contributing to negative experiences. Moreover, complaints of customer service attitudes indicate a potential systemic issue with employee engagement and service ethos at certain locations. Some customers have perceived a lack of friendliness amongst staff and instances of outright unprofessional and discriminatory behavior, which could significantly tarnish the brand's reputation if unchecked. Despite these drawbacks, the quality of the smoothies, when prepared correctly, is noted to be satisfactory by some.
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Frequently Asked Questions About Smoothie King
What can I expect in terms of wait time when ordering online from Smoothie King?
While online ordering is intended to reduce wait times, reviews indicate that there may still be significant wait times and your order may not always be ready upon arrival.
Are product shortages a common occurrence at Smoothie King?
Some customers have reported experiencing product shortages, leading to limited smoothie options at certain times.
Does Smoothie King offer satisfactory customer service?
Customer feedback shows a recurring theme of dissatisfaction with the level of customer service, including perceived rudeness and unprofessional behavior from employees.
Health-conscious chain featuring blended drinks in varied flavors with fruits & veggies.
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How is this report generated
Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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