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Smoothie King
Smoothie King

Smoothie King Reviews Summary

Rated 3.6 Star based on 360 Reviews

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
3.6
/5
360
reviews
Excellent
Good
Average
Fair
Poor
Published on
March 19, 2024
Last updated
March 19, 2024

What do customers think about Smoothie King?

Smoothie King's reputation, as per the collated reviews, appears to be facing significant challenges, with customer experience heavily impacted by operational inefficiencies and subpar customer service. Customers have expressed dissatisfaction with wait times, even when placing orders in advance digitally—a practice which is designed to expedite service. Additionally, the readiness and accuracy of orders are points of contention; customers have encountered delays upon arrival, and the orders, at times, are not prepared to the expected standard, with errors in the order fulfillment process. There are also reports of inconsistency in product availability, contributing to negative experiences. Moreover, complaints of customer service attitudes indicate a potential systemic issue with employee engagement and service ethos at certain locations. Some customers have perceived a lack of friendliness amongst staff and instances of outright unprofessional and discriminatory behavior, which could significantly tarnish the brand's reputation if unchecked. Despite these drawbacks, the quality of the smoothies, when prepared correctly, is noted to be satisfactory by some.

Positive Feedback

Positive aspects of customer feedback are relatively scarce in the provided data, but there does seem to be an appreciation for the quality of the smoothies when made correctly. Customers who visited Smoothie King with the hope of enjoying their flavored beverages were satisfied with the taste and quality on the occasion their orders were fulfilled as requested. Though beset by operational and service challenges, the core product—smoothies—meets the expectations of customers in terms of flavor profiles and ingredient quality. Some reviews also mention polite interactions with staff, although this feedback is inconsistent.

Concerns and Threads

As derived from customer feedback, Smoothie King's negative aspects currently overshadow the positives. Customers frequently cite lengthy wait times, even when orders are placed in advance, and limited product availability as major operational concerns. Furthermore, order inaccuracy and poor drink preparation quality mar the customer experience. The inconsistency in customer service culminates in perceptions of unprofessionalism, and some allegations of discriminatory behavior negatively impact the company's image. These consistent patterns of customer grievances suggest a systemic issue that could erode the trust and loyalty of their clientele.

Frequently asked questions about Smoothie King

What can I expect in terms of wait time when ordering online from Smoothie King?

While online ordering is intended to reduce wait times, reviews indicate that there may still be significant wait times and your order may not always be ready upon arrival.

Are product shortages a common occurrence at Smoothie King?

Some customers have reported experiencing product shortages, leading to limited smoothie options at certain times.

Does Smoothie King offer satisfactory customer service?

Customer feedback shows a recurring theme of dissatisfaction with the level of customer service, including perceived rudeness and unprofessional behavior from employees.

What are customers saying about Smoothie King

Smoothie King
Katherine Facundo
2-Star
a month ago
I placed an online timed order so I wouldn't have to wait for it to be made. I arrived 5 minutes later than my order was scheduled for and they began to make it. I asked if there was a reason they had not made it to be ready at the time I ordered it for and they said no, they just waited. The employee was very nice, but I am disappointed that I had to wait 7 minutes for my smoothie to be made. I understand there are bigger problems in the world, but the whole reason I ordered online was so it would be ready for me to pick up. After a long day and with frozen groceries in my car, I wish my order time had been honored.
Smoothie King
Emily Chavez
2-Star
2 weeks ago
First and foremost, the customer service at Skillman is absolutely the worst! Every time I've visited, I haven't encountered a single friendly employee. During my last visit, despite being the only customer present, I was blatantly told to wait for five minutes before ordering. If you can AVOID going please do so!
Smoothie King
Tony Anderson
2-Star
a month ago
This location SUCKS. Ordered online and still had to sit in the drive through line while 8 other cars ordered smoothies. Then when I got to the window, the woman handed me a smoothie - dripping down the sides of the cup - without even confirming what it was or that it was mine. When I tried to ask, she cut me off mid-sentence and just said “YUH!” with an attitude. To top it off, the smoothie wasn’t even well blended. Big chunks of ice and dates remained in the bottom of the cup. Seems pretty clear the employees here hate their jobs.
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About Smoothie King

Juice Bar
Health-conscious chain featuring blended drinks in varied flavors with fruits & veggies.
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