The evaluations from customers about Mabuhay Travel convey a generally positive sentiment, marred by an isolated negative experience. The agency has received commendation for the professionalism, friendliness, and efficiency of its staff, which seems to be a recurring highlight within the feedback. Agents like Ate Sarah, Isabel Williams, and Chloe King are expressly praised for their exceptional service, willingness to go above and beyond, and aid with booking. Remy is also mentioned favorably for his understanding of client needs and the flexible payment options offered. On the contrary, an incident involving agent Melissa indicates possible inconsistencies in customer care, with complaints regarding a lack of sincerity, an unfriendly approach, technical issues with online booking, and suboptimal service recovery. This singularity, however, seems to be an outlier against the otherwise consistent narrative of positive interactions, suggesting an overall strong company reputation with individual lapses in service delivery.

Mabuhay Travel Reviews
Rated 4.9 based on 947 Reviews
10-11 Percy St, London W1T 1DN
Travel Agencies | London