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Loveholidays Reviews

Rated 4 based on 1497 Reviews

3 Shortlands, London W6 8DA

Travel Agencies London

Published on
July 28, 2025
Last updated
July 28, 2025

Reviews Summary

The overall sentiment toward Love Holidays as a travel agency is distinctly mixed, with a notable skew toward negative experiences. Several reviewers recount issues such as substandard hotel conditions, unhelpful customer service, last-minute changes, lack of refunds, and an overall sense of abandonment after payment. While some customers appreciate the straightforward booking process and value for money, most negative feedback centers on unsatisfactory support when problems arise.

Common positive themes include efficient booking, good value for couples, and prompt correction of booking errors by support staff. Destinations mentioned range from Scotland to destinations such as Egypt, with guests specifically referencing clean hotels, friendly in-destination staff, and enjoyable amenities at specific resorts. However, the most frequent negative patterns focus on poor customer care, booking discrepancies, hidden charges, and perceived lack of accountability when issues occur.

Overall, Love Holidays is viewed as a travel agency that delivers on competitive pricing and convenient booking, but faces significant reputational challenges due to inconsistent support and problem resolution. In regions like the UK and destinations abroad, reviewers highlight the risk that service quality varies widely, particularly when unexpected issues arise.
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What Customers Are Saying About Loveholidays?

excellent choice for affordable couple’s travel

the booking process was quick and straightforward

promptly resolved by their team

very satisfied with the efficiency and service

beautiful & spot less clean

very comfortable with everything you required

The pool area is very good

animation team are fabulous

Everything about the holiday has been wonderful

everything from booking the holiday to being in the moment to getting back home safe has been 5 stars

Trustguide extracts key phrases from reviews about Loveholidays and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 30% of Loveholidays's customers had a positive experience.

Positive
30%
Neutral
10%
Negative
60%

Loveholidays Ratings

5

As of Based on 1497 revies as of Jul 28, 2025

Loveholidays Score

30%

As of Based on 1497 revies as of Jul 28, 2025

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Customer Reviews

As of Jul 28, 2025, 1497 customers have reviewed this business and rated it 4 Star out of 5. Trustguide conducted an in-depth analysis of Loveholidays's publicly available reviews View source

Zuzana Ba rated Loveholidays 1 stars
2 months ago
Was sold a 4 star romantic all inclusive beach holiday with a sea view, sounded idealic. What we got was a room in disrepair, no sea view, a shower that didn’t work, an air conditioning unit that didn’t work, a door lock that didn’t work, two separate beds, rude staff, a beach with hundreds of rotting dead jelly fish and absolutely terrible food. Love holidays told us that food is subjective and that we should liaise with management to fix any issues and that we should have researched the hotel before arrival. I wasn’t expecting to project manage the upgrade of a hotel that clearly has had no maintenance in years! How can I give zero stars?
Jessica Cooke rated Loveholidays 1 stars
a week ago
❌ DO NOT BOOK WITH LOVE HOLIDAYS – THEY ONLY CARE ABOUT YOUR MONEY! ❌ I’m absolutely disgusted with the service from Love Holidays. All they care about is taking your money – they are not interested in helping you at all once you've booked. Due to a passport delay, I couldn't travel on my original dates. Love Holidays refused to assist in any way, so I had to contact the hotel myself, which kindly confirmed there was availability and was happy to change my dates. Because of this, I paid to change my flights – at my own cost – trusting that the booking change was secure. All I asked Love Holidays to do was contact Hotelbeds to confirm the new dates with the hotel, as required. They flat-out refused. Even after I spoke to a manager for 45 minutes, they would not take one simple step to help resolve the situation. They’ve left me completely unsupported despite doing all the legwork myself. If you want zero help when things go wrong – book with Love Holidays. If you expect any kind of service, avoid them completely. You are on your own the moment they take your money. Shameful.
Shibly Sadiq Sifat rated Loveholidays 5 stars
a week ago
I recently visited Scotland with Love Holidays and found it to be an excellent choice for affordable couple’s travel. The hotels offered in this price range were exceptional, exceeding our expectations in quality and comfort. The booking process was quick and straightforward, and when we encountered a minor issue with a misspelling in my wife’s name, it was promptly resolved by their team. Overall, I am very satisfied with the efficiency and service provided by Love Holidays. They will definitely be my top choice for future travel around the world. Highly recommended!

Frequently Asked Questions About Loveholidays

What is Love Holidays' approach to customer service during booking issues?

Reviews indicate that Love Holidays' customer support is inconsistent when problems arise, with some customers experiencing prompt resolution of minor errors and others reporting minimal assistance, scripted responses, or reluctance to accept responsibility for booking mistakes.

Are there any hidden or unexpected charges with Love Holidays bookings?

Several reviewers mention encountering unexpected charges, including last-minute fees at check-in or additional costs for changes. It is advisable to review booking terms closely and confirm all costs before travel.

How efficient is the booking process with Love Holidays?

Customers report that the booking process with Love Holidays is generally quick and straightforward, allowing travelers to secure hotel and flight packages online with minimal hassle.

About Loveholidays

Travel Agencies
Love Holidays is a travel agency specializing in online holiday bookings, offering package holidays, hotel reservations, and flights to a range of international and domestic destinations. Their services are accessible via a digital platform, enabling customers to select and purchase travel arrangements remotely. The company operates primarily through an online interface, where customers can search for destinations, compare packages, and handle bookings independently. Support is available for managing reservations and resolving issues, with communication typically conducted through digital channels and customer service representatives.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
Own this business? email us at hello@trustguide.ai.
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Mike, Adam and another 21,516 have joined the waitlist.