New York, NY
Gift Shops
Line Friends Inc
Line Friends Inc

Line Friends Inc Reviews Summary

Rated 4.4 Star based on 1003 Reviews

Verified by
Overall Rating
Published on
January 8, 2024
Last updated
March 13, 2024

What do customers think about Line Friends Inc?

The Line Friends New York Times Square Store garners a generally positive reputation among its patrons, underpinned primarily by its appeal to fans of Line Friends and BTS. Recurring praises in recent reviews highlight the store's diverse range of merchandise, including apparel, toys, bags, and various knickknacks that cater to both children and adults. The store's environment is consistently described as fun and suitable for photo opportunities, offering a unique, almost art-like experience. The wide selection aimed at various price points indicates an approach of accessibility, while still having higher-priced items for collectors or those looking for quality. Despite high traffic and potential wait times, the store seems to maintain efficient service, as noted by customers, hence enhancing the overall shopping experience. However, not all feedback is unequivocally positive, with some visitors citing higher prices and service issues related to returns or exchanges as detriments to the store's otherwise favorable status.

Positive Feedback

The Line Friends Store in Times Square is repeatedly commended for its fun and welcoming atmosphere that resonates well with a diverse demographic, including children, BTS fans, and other patrons. Reviewers consistently express enthusiasm over the store's entertaining environment, filled with a wide range of products across various price points. Customer experiences are often augmented by the store's addition of photo opportunities with popular characters and decor. Many note that the store's thoughtful layout and merchandise variety make it a family-friendly destination within Times Square. The store's strategic location and commendable efforts in managing high traffic volumes also enhance visitor satisfaction. High product quality, even if coupled with premium pricing, cements the store's value proposition, aligning with consumers' willingness to pay for exclusive merchandise and unique gifts.

Concerns and Threads

Despite numerous favorable aspects, the Line Friends New York Times Square Store faces criticism in connection with its pricing strategy and customer service, particularly regarding returns and exchanges. Some reviewers cite the merchandise as being expensive, a potential hindrance for budget-conscious shoppers. A notable negative experience involved poor service when attempting to exchange a defective product, an incident that contradicts the store's stated policy and risks undermining consumer trust. Additionally, the popularity of the store may lead to crowded conditions, requiring visitors to queue, which could negatively impact the shopping experience for customers who prefer a more relaxed atmosphere. Balancing customer footfall with quality service during peak times remains a challenge that the store needs to address.

Frequently asked questions about Line Friends Inc

What type of merchandise can I expect at the Line Friends New York Times Square Store?

The store offers a diverse range of Line Friends and BTS branded merchandise, including apparel, toys, bags, plush toys, and various other knickknacks suitable for all ages.

Is the Line Friends Store in Times Square child-friendly?

Yes, the store is designed to be child-friendly with many toys and photo opportunities, making it a fun destination for families.

Are returns or exchanges allowed at the Line Friends New York Times Square Store?

The store has a return and exchange policy in place, but it is advisable to check the terms beforehand as there may be conditions or instances of service discrepancies as noted in some customer reviews.

What are customers saying about Line Friends Inc

Line Friends Inc
Cuong Lieu
3 weeks ago
Line Friends New York Times Square is a fun shop that sells Line Friends branded merchandise. A must visit for BTS fans and fans of the characters. There are lots of fun things to look at like a mini art experience. They have different items at different price points so can be affordable if you don't get something too big. They have apparel, toys, bags and other knickknacks.
Line Friends Inc
Nina Ayers
3 months ago
It's a fun store… Props for cute and fun pictures. They have a variety of options so it's possible that you could spend a lot of little. We made it out with only spending a 100 bucks. Which is worth it bc lots of things in Times Square aren't exactly for kids but this place definitely is. So it was cool that the kids could have a little item and make memories here,
Line Friends Inc
Langston Wells
4 months ago
Such a fun store. SUPER unique selection of objects and goods and plushies of all shapes and sizes. Super fun photo opportunities!
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