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Lawnstarter Lawn Care Service Reviews

Rated 4.5 based on 436 Reviews

Lawn Care | Washington, DC

Published on
February 29, 2024
Last updated
March 13, 2024

Reviews Summary

Analyzing the recent reviews for LawnStarter, the company's reputation appears to be mixed with both commendable aspects and areas needing improvement. Customers have raised concerns over LawnStarter's handling of service issues and account management, noting instances of lawn damage, challenges with service pausing, and problems in the claims process. There are also comments regarding inconsistent service quality, such as uneven mowing and missed spots, which negatively impact customer satisfaction. On the positive side, there are several testimonials that praise the ease of use, reliability, and professionalism of the landscaping services provided by LawnStarter. Certain clients have been pleased with their experiences, highlighting the value and trustworthiness of the service. However, the recurring theme among less favorable reviews indicates potential process inefficiencies and a lack of effective communication, both of which are critical for maintaining a high standard of customer service.

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What Customers Are Saying About Lawnstarter Lawn Care Service?

Trustguide uses AI to extract key phrases from reviews about Lawnstarter Lawn Care Service and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Lawnstarter Lawn Care Service's customers had a positive experience.

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Lawnstarter Lawn Care Service Ratings

1

As of Based on 436 revies as of Feb 29, 2024

Lawnstarter Lawn Care Service Score

As of Based on 436 revies as of Feb 29, 2024

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Customer Reviews

As of Mar 13, 2024, 436 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Lawnstarter Lawn Care Service's publicly available reviews View source

Jon Brown rated Lawnstarter Lawn Care Service 1 stars
2 years ago
Update: A month has gone by, I filed a claim and waited for Lawnstarter to contact me. They said the quotes I sent were not valid as the companies I contacted did not itemize their quotes. This was not communicated to me initially. They also told me that they are not responsible for lawn damage. At this point its on me to contact the companies again, ask them to come out to get new estimates that are itemized all for the eventuality ruling that its probably not something that will be covered as they mentioned that they are not responsible for lawn damage. Cutting my losses and looking into more reputable companies at this point I have wasted over 18 hours of time. I've asked for my account to be cancelled and as of 1/24 that has not yet happened. If I get charged I will post back an update here. Beware. The absolute worst. Tons of lawn damage. Tried to pause for the winter and crew, after crew, showed up and each time they ripped more of my grass out of the lawn. Who mows lawns in December. Just insane. Trying to deal with the damage caused and they still continue to send more lawn mowing crews despite the attempts to pause my service!!
Hema Aware rated Lawnstarter Lawn Care Service 1 stars
5 months ago
He need to put blade little lower so he can cut grass shorter. Last time I was watching them from my room after finished my front lawn was in even and they miss couple spot , lease tell him to take care this time Service: Lawn mowing & maintenance
Donny Short rated Lawnstarter Lawn Care Service 1 stars
5 months ago
Overall, I appreciate their work but, the contractors occasionally slide on the schedule by a week or so. Where I live, we have an aggressive HOA and their spot inspections can be a nuisance. I prefer to stay ahead of them. On the positive side, they work quickly for a fair price. 3.5 stars with the potential for a higher rating. Service: Lawn mowing & maintenance

Frequently Asked Questions About Lawnstarter Lawn Care Service

What happens if I'm not satisfied with the mowing or maintenance provided by LawnStarter?

If you are not satisfied with the service received, LawnStarter encourages you to contact them immediately to address the issue. They may send the crew back to correct any problems, although it is important to be precise in your feedback to ensure that your concerns are adequately resolved.

Can I pause my LawnStarter service during the winter or when not needed?

You can request to pause your service with LawnStarter; however, you should ensure that the request has been confirmed and properly communicated to the lawn crews to avoid any unwanted service during the pause period.

How does LawnStarter handle damage claims if my property is damaged during service?

LawnStarter has a process for handling damage claims which includes filing a claim and providing itemized quotes for repairs. Customers should be aware that the claims process may require specific documentation and that LawnStarter maintains a policy regarding their responsibility for lawn damage that should be reviewed prior to filing a claim.

About Lawnstarter Lawn Care Service

Lawn Care

LawnStarter is your all-in-one service for Washington lawn care that offers fully insured professionals and fast booking through our app and online page. In order to be the #1 lawn service in Washington, we filter out subpar lawn care services in Washington that don’t meet our standards. With us, you no longer have to ask: where can I find the best lawn services near me? By connecting lawn care services near Washington with customers, LawnStarter provides the most convenient options that close to you. In the past, finding the best lawn care in Washington was painful. But we designed our online platform to be easily used and ensure your preferences are remembered. Check out our page for quotes and let us provide you the best lawn mowing Wash

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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