Overall sentiment for LawnGuru’s lawn care service is largely negative, as evidenced by repeated complaints of poor reliability, lack of communication, and unsatisfactory results. Reviewers consistently note missed appointments, unresponsiveness from staff and the app, and a failure to resolve issues in a timely or customer-friendly manner. Criticisms extend to both the execution of lawn care and related services like tree removal and snow removal.
Common feedback includes widespread dissatisfaction with management practices, unclear or shifting pricing, and operational unreliability. Several customers mention cancelled or rescheduled jobs, a lack of real-time customer support, and inadequate accountability for damages or mistakes on jobs. The reliance on an app—with limited live assistance—led to additional frustration, especially during critical service periods or outages. There are significant reports of unprofessional conduct and unresolved vendor concerns.
Based on reviewer feedback, LawnGuru is currently perceived as a poorly managed service provider in the lawn care sector. Trust is diminished by inconsistent performance, lack of transparency in payments and billing, and unresolved service failures. Their reputation for lawn care service appears to be unfavorable within their served communities, particularly among those seeking dependable and communicative providers.
Common feedback includes widespread dissatisfaction with management practices, unclear or shifting pricing, and operational unreliability. Several customers mention cancelled or rescheduled jobs, a lack of real-time customer support, and inadequate accountability for damages or mistakes on jobs. The reliance on an app—with limited live assistance—led to additional frustration, especially during critical service periods or outages. There are significant reports of unprofessional conduct and unresolved vendor concerns.
Based on reviewer feedback, LawnGuru is currently perceived as a poorly managed service provider in the lawn care sector. Trust is diminished by inconsistent performance, lack of transparency in payments and billing, and unresolved service failures. Their reputation for lawn care service appears to be unfavorable within their served communities, particularly among those seeking dependable and communicative providers.
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