Lawn Guru Reviews

Overall sentiment for LawnGuru’s lawn care service is largely negative, as evidenced by repeated complaints of poor reliability, lack of communication, and unsatisfactory results. Reviewers consistently note missed appointments, unresponsiveness from staff and the app, and a failure to resolve issues in a timely or customer-friendly manner. Criticisms extend to both the execution of lawn care and related services like tree removal and snow removal.

Common feedback includes widespread dissatisfaction with management practices, unclear or shifting pricing, and operational unreliability. Several customers mention cancelled or rescheduled jobs, a lack of real-time customer support, and inadequate accountability for damages or mistakes on jobs. The reliance on an app—with limited live assistance—led to additional frustration, especially during critical service periods or outages. There are significant reports of unprofessional conduct and unresolved vendor concerns.

Based on reviewer feedback, LawnGuru is currently perceived as a poorly managed service provider in the lawn care sector. Trust is diminished by inconsistent performance, lack of transparency in payments and billing, and unresolved service failures. Their reputation for lawn care service appears to be unfavorable within their served communities, particularly among those seeking dependable and communicative providers.

LawnGuru is a company providing lawn care and outdoor maintenance services. Their platform is digital and app-based, offering scheduled lawn mowing, tree work, and seasonal services such as snow removal. Customers access services via account creation and online booking, receiving quotes and scheduling through the LawnGuru website or mobile app.

Operations are managed through a centralized platform, using technology to assign tasks and route workers. Communication is primarily app-based, with limited live person interaction for customer support. Pricing is quoted digitally and may be subject to review based on labor and operational costs. Service fulfillment depends on the availability of local workers assigned via the app.