Krispy Kreme Reviews

Krispy Kreme's overall company reputation could be seen as somewhat polarizing based on recent customer reviews. The opinions vary significantly, from satisfaction with the product's taste to severe discontent with service quality, cleanliness, and order accuracy. Recurring themes from dissatisfied customers include experiences of stale, misshaped, or incorrect donut orders, as well as poor customer service, such as unacknowledged walk-in customers and rude cashier interactions. There is also mention of inadequate food safety practices, as observed by one customer who reported food laying on the ground. Some positive remarks highlight exemplary individual employee service, but these seem overshadowed by operational issues, such as slow service and mismanagement of mobile orders. The wide spectrum of experiences points to inconsistencies across different locations which influences the company's overall customer experience and reputation negatively.

Longtime chain serving a variety of donut flavors & shapes, plus coffee & frozen drinks.