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Key Later Life Finance Reviews

Rated 4.2 based on 46 Reviews

Baines House, 4 Midgery Ln, Fulwood, Preston PR2 9ZH

Financial Services Preston

Published on
July 28, 2025
Last updated
July 28, 2025

Reviews Summary

Customer reviews for Key Retirement’s equity release services are overwhelmingly positive, with a consistent pattern of satisfaction related to professionalism, communication, and clear guidance. Most reviewers mention helpful advisors by name, regular updates, and an efficient process. However, one review stands out for its lack of responsiveness and unsatisfactory service, highlighting possible inconsistencies in handling more complex cases.

The most commonly cited strengths include knowledgeable and friendly staff, clear explanations of the process, and timely completion of equity release. Many mention specific staff members and appreciate interactions that never felt pressured. Smooth workflow and the ability to reach team members with questions are frequently noted. Customers found the process easy, well-documented, and efficient, with multiple reviewers recommending Key Retirement to others and citing repeat use.

Overall, Key Retirement holds a strong reputation for delivering equity release solutions in a transparent and customer-focused manner. The company is regarded as reliable and professional in the financial services sector, with frequent recommendations and positive word-of-mouth, particularly in handling retirement planning needs in the UK.
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What Customers Are Saying About Key Later Life Finance?

Absolutely first class service

explained everything clearly and concisely

no sales pressure

smooth and without fault

very professional in every aspect

customer service is first class

efficiency, in which our case was handled was 2nd to none

great support and contact throughout process

helpful, efficient and communicative

Trustguide extracts key phrases from reviews about Key Later Life Finance and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Key Later Life Finance's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%

Key Later Life Finance Ratings

5

As of Based on 46 revies as of Jul 28, 2025

Key Later Life Finance Score

90%

As of Based on 46 revies as of Jul 28, 2025

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Customer Reviews

As of Jul 28, 2025, 46 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Key Later Life Finance's publicly available reviews View source

Ralph Blore rated Key Later Life Finance 1 stars
a year ago
Very disappointed in my dealings with this company so far. I have to keep chasing them for any response or update. I specifically stated that I wanted to know quickly if it was possible or not and more than 3 weeks on I still have no answer even though I have done all the chasing. I sorted the Land Registry query they had within 7 days. They just seem to only work on the very straightforward cases and leave the rest. They rarely give any updates as to progress. All in all a very disappointing, unsatisfactory, unprofessional service so far. Ralph Blore
Howard Evans rated Key Later Life Finance 5 stars
4 years ago
Absolutely first class service. Mortgage advisor that dealt with our remortgage was brilliant. Excellent and regular communication throughout. Friendly and professional service. Expert advice which was essential to us. I would certainly have no hesitation in recommending Key Equity Release.
rosie Lubach rated Key Later Life Finance 5 stars
4 years ago
Before choosing (KR) Key retirement I rang two other companies but was unimpressed with the initial contact. Steve Baldwin from KR made two appointments to see me. He explained everything clearly and concisely all of which was accompanied by written documentation. The second appointment was for my daughter reassuring her that I fully understood the whole process. Not once did I feel pressurised and the payment was in my account within 5 weeks. At 75 Equity release has enabled me to do home improvements and to travel 'business class' to Australia. It's just wonderful. Thank you Key Retirement for a swift efficient process.

Frequently Asked Questions About Key Later Life Finance

How long does the equity release process with Key Retirement typically take?

Reviewers report the process generally takes between 5 to 8 weeks, depending on individual circumstances. Some customers mention funds were available in as little as one month after the initial consultation, though timescales can vary.

Will the advisors at Key Retirement explain the process clearly?

Yes, multiple reviews highlight that advisors provide clear, concise explanations, ensure all steps are documented, and answer questions without pressure. Customers feel well-informed and supported throughout the process.

Is regular communication provided during the application?

Yes, frequent and proactive communication is a recurring theme in client feedback. Staff are noted for offering updates, answering queries, and assisting at each stage, ensuring that customers are kept informed during the process.

About Key Later Life Finance

Financial Services
Key Retirement is a company specializing in equity release and financial services for individuals approaching or in retirement. Their main services center on helping customers unlock value from property assets, with a focus on financial planning for later-life solutions. The company operates primarily within the UK financial services industry and delivers its services through in-person consultations as well as remote support. Their operational model involves advisors guiding clients through each stage of the equity release process, including initial consultation, documentation, and collaboration with solicitors. The process is structured and documented, with team members addressing customer queries and maintaining ongoing communication. Key Retirement employs clear, step-by-step procedures to ensure compliance with regulations and client understanding throughout the transaction.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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