The most commonly cited strengths include knowledgeable and friendly staff, clear explanations of the process, and timely completion of equity release. Many mention specific staff members and appreciate interactions that never felt pressured. Smooth workflow and the ability to reach team members with questions are frequently noted. Customers found the process easy, well-documented, and efficient, with multiple reviewers recommending Key Retirement to others and citing repeat use.
Overall, Key Retirement holds a strong reputation for delivering equity release solutions in a transparent and customer-focused manner. The company is regarded as reliable and professional in the financial services sector, with frequent recommendations and positive word-of-mouth, particularly in handling retirement planning needs in the UK.