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Kevin'S Hair Salon Reviews

Rated 4 based on 408 Reviews

52 N 9th St, Philadelphia, PA 19107, United States

Hairdressers | Philadelphia, PA

Published on
April 30, 2024
Last updated
April 30, 2024

Reviews Summary

Kevin's Hair Salon exhibits a polarized reputation based on the diverse customer experiences captured in recent reviews. On one hand, we have customers praising the salon for its expertise, particularly in handling challenging hair types and executing complex treatments such as digital perms and balayage, with high satisfaction expressed by customers who felt their desired results were achieved. On the other hand, there are accounts of disappointment and frustration, highlighting significant communication issues between the salon staff and clients, resulting in services that failed to meet expectations. Recurring themes include inconsistency in service quality, especially when the salon is busy or the owner is absent, and concerns over the integrity of hair care practices. There is an indication that when the salon fails to deliver, it may also fail to address customer dissatisfaction adequately.
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What Customers Are Saying About Kevin'S Hair Salon?

they always look great

they did so good on my hair

I FOUND IT at this place

I was in the right place

they give great head massages

They always do the most amazing job

It came out completely different

the agony and disappointment

over hyped and they choose to push quantity of clients over quality

at the expense of your hair's integrity

Would not recommend at all

Trustguide uses AI to extract key phrases from reviews about Kevin'S Hair Salon and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 40% of Kevin'S Hair Salon's customers had a positive experience.

Positive
40%
Neutral
0%
Negative
60%

Kevin'S Hair Salon Ratings

1

As of Based on 408 revies as of Apr 30, 2024

Kevin'S Hair Salon Score

40%

As of Based on 408 revies as of Apr 30, 2024

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Customer Reviews

As of Apr 30, 2024, 408 customers have reviewed this business and rated it 4 Star out of 5. Trustguide conducted an in-depth analysis of Kevin'S Hair Salon's publicly available reviews View source

马睿可 rated Kevin'S Hair Salon 1 stars
a month ago
I went in with a picture and requested for the same hair cut. It came out completely different. I was really nervous during the whole entire time because I was noticing that the person was cutting shorter and shorter and then ended up with an Asian aunt like look instead of an androgynous look. I expressed my dislike and the owner kept on telling me my hair is longer than what appears in the picture. He just kept on telling me to just part it side ways and style it when I clearly told him I don’t want to have to style my hair all the time. The person who cut my hair was literally sitting at the couch staring at me as the owner was brainwashing me and I felt extremely uncomfortable. In the end, I didn’t feel like I could get my hair rescued and I just left. I don’t recommend this place you want to do huge transformation from long hair to short hair. Also, the hair dresser and the owner don’t really listen to the customer’s concerns.
Emily Kong rated Kevin'S Hair Salon 1 stars
3 months ago
I’ve gone twice for haircuts and digital perms and they always look great. I have thick hair that other stylists find difficult to cut. I feel like Kevin genuinely cares about the outcome of my hair and took his time to style it even though they were closing. If you want to get a treatment like a digital perm, call ahead to make sure there’s enough time!
Kai Evans rated Kevin'S Hair Salon 1 stars
3 months ago
Let me spare you the agony and disappointment by recounting my harrowing experience at Kevin's Hair Salon. The promise of expert balayage was nothing more than a cruel illusion, shattered by their gross incompetence and disregard for customer satisfaction. Upon entering Kevin's Hair Salon, I was greeted by a facade of professionalism that quickly dissolved into incompetence and apathy. Despite my explicit instructions and expectations for a well-blended balayage, the final result was an abomination of uneven color and stark lines, resembling a failed art project rather than a professional hair treatment. In a desperate attempt to salvage the disaster that adorned my head, I approached the staff for a refund, only to be met with a wall of indifference and excuses. Kevin's Hair Salon shamelessly refused to take responsibility for their incompetence, leaving me not only with a hideous hairdo but also out of pocket and seething with frustration $420. The only “refund” they offered back was the tip for the workers who ACTUALLY did all the work - the OWNER would have rather taken tip money from his employee than take personal accountability - It is abundantly clear that Kevin's Hair Salon prioritizes profit over integrity and customer satisfaction. Their blatant disregard for quality service and accountability is not only unprofessional but downright disgraceful. Save yourself the agony and financial loss by avoiding Kevin's Hair Salon at all costs. Seek out establishments that value their customers and uphold the standards of professionalism and competence that Kevin's Hair Salon so sorely lacks.

Frequently Asked Questions About Kevin'S Hair Salon

Can I trust Kevin's Hair Salon with a major hair transformation?

The salon has mixed reviews regarding major hair transformations; while some customers report success, others suggest that outcomes may not always align with expectations. It's recommended to have a thorough consultation to discuss your specific needs before proceeding.

Does the salon offer quality hair care during chemical treatments?

Opinions vary; some reviews claim satisfactory results, while others express concerns over hair integrity post-treatment. Inquiring about the use of protective treatments such as Olaplex and discussing hair health explicitly may be beneficial.

What should I expect in terms of customer service at Kevin's Hair Salon?

Customer service experiences range widely, with some praising attentive care and others describing feelings of being rushed and inadequately listened to. It's advisable to visit at less busy times or ensure upfront that there's ample time for your appointment to avoid disappointments.

About Kevin'S Hair Salon

Hairdressers
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.