Keens Steakhouse boasts a rich heritage and has established a strong reputation as a distinguished steakhouse in New York City. The historic allure and unique memorabilia, such as the collection of churchwarden pipes, contribute significantly to the dining experience, offering an atmosphere filled with character that many customers find irreplaceable. Patrons highlight the quality of the traditional steak and mutton chop offerings as standout items, often expressing a strong desire to revisit for these iconic dishes. Service experiences seem to vary highly, with instances of attentive and knowledgeable waitstaff enhancing the dining experience, while contrasting reports of inconsistent service have also surfaced. This inconsistency in service, alongside some critiques on food preparation and experiences of incorrect orders, present opportunities for improvement in ensuring a uniformly exceptional dining experience across all customer interactions.
Keens Steakhouse's commendable attributes are anchored in its historic charm, quality of steaks, notably the mutton chop, and sometimes, exemplary service. Many customers are captivated by the restaurant's ambiance and decor which pay homage to its rich history, yielding a dining experience that's both unique and memorable. Highlights from customer feedback include numerous mentions of the restaurant's celebrated mutton chops and prime steaks, which are consistently celebrated for their flavor and preparation. Additionally, the quality of service received by patrons, such as the attentiveness and recommendations from servers like Muhammed and Mahesh, has stood out as a definitive advantage, auguring well for customer satisfaction and repeat visits.
Negative remarks regarding Keens Steakhouse largely concern inconsistent dining experiences and service missteps. Some customers have noted a disparity in the food quality, with certain dishes like the prime rib receiving mixed reviews about the cook and instances of uneven tenderness. The variability in service is a recurring concern; customers have reported instances of being denied access to the full menu when seated at the bar and receiving incomplete take-home orders, which detract from their overall experience. Moreover, an unfortunate incident involving unprofessional conduct by a member of the waitstaff reflects poorly on the establishment's otherwise storied service tradition and suggests a need for improvement in staff training and customer service protocols.
Based on customer feedback, the mutton chop and prime steak, especially the Porterhouse steak for two, are highly recommended for their exceptional flavor and quality.
There have been mixed experiences reported. Some guests have been able to order from the regular menu at the bar, while others have been restricted to bar food only. It is suggested to check with the staff beforehand.
Yes, many customers have noted the unique historical ambiance and distinctive memorabilia of Keens Steakhouse as integral to the overall dining experience, adding to its charm and appeal.
Enormous steaks & signature mutton chops served in a maze of clubby, wood-paneled rooms.
