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Keens Steakhouse
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Keens Steakhouse Reviews

Rated 4.6 based on 7565 Reviews

72 W 36th St., New York, NY 10018, United States

Steak Restaurants | New York, NY

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Published on
January 9, 2024
Last updated
March 13, 2024
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Reviews Summary

Keens Steakhouse boasts a rich heritage and has established a strong reputation as a distinguished steakhouse in New York City. The historic allure and unique memorabilia, such as the collection of churchwarden pipes, contribute significantly to the dining experience, offering an atmosphere filled with character that many customers find irreplaceable. Patrons highlight the quality of the traditional steak and mutton chop offerings as standout items, often expressing a strong desire to revisit for these iconic dishes. Service experiences seem to vary highly, with instances of attentive and knowledgeable waitstaff enhancing the dining experience, while contrasting reports of inconsistent service have also surfaced. This inconsistency in service, alongside some critiques on food preparation and experiences of incorrect orders, present opportunities for improvement in ensuring a uniformly exceptional dining experience across all customer interactions.

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What Customers Are Saying About Keens Steakhouse?

Trustguide uses AI to extract key phrases from reviews about Keens Steakhouse and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Keens Steakhouse's customers had a positive experience.

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Keens Steakhouse Ratings

5

As of Based on 7565 revies as of Jan 09, 2024

Keens Steakhouse Score

As of Based on 7565 revies as of Jan 09, 2024

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Customer Reviews

As of Mar 13, 2024, 7565 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Keens Steakhouse's publicly available reviews View source

Antonio Rybalchenko rated Keens Steakhouse 5 stars
a week ago
Prime Porterhouse for two highly recommended. That was very special experience. Unbelievable atmosphere and service. Such a historic place full of special energy. Top 6 interesting facts about restaurant 1. **Established Heritage:** Keens Steakhouse, since 1885, has a century-old history as a prominent NYC dining institution. 2. **Pipe Collection Legacy:** The restaurant boasts a vast collection of over 50,000 churchwarden pipes, with contributions from famous patrons like Teddy Roosevelt and Albert Einstein. 3. **Iconic Mutton Chop:** Keens is celebrated for its signature mutton chop, a colossal double-cut lamb chop with a secret spice blend, enticing steak enthusiasts. 4. **Theatrical Ties:** Initially a gathering place for "The Playwrights' Club," Keens has historical connections with the theater community. 5. **Hidden Gem – The Pub:** The second-floor Pub offers an intimate space adorned with memorabilia, providing a unique experience for those in the know. 6. **Celebrity Haunt:** Keens has been a preferred spot for celebrities, with caricatures adorning its walls, showcasing luminaries from politics, entertainment, and literature.
Neighbor Dave rated Keens Steakhouse 5 stars
4 days ago
It's one of those iconic place you want to drop by for a visit while in the NY. Please make sure to order medium-rare/medium at most because porter house in my taste medium was too dry. Mutton Chop is something you must try at this place. It was far surfacing the flavor of the porter house. Mint jelly was bit weird, but I kind of understand why you need this for the mutton because mutton has this very strong Fatty flavor.
S LEE rated Keens Steakhouse 5 stars
4 days ago
We sat at the bar and still were hoping to order a regular menu as that is possible in most restaurants. We were told only bar food was orderable. Then later, I saw other groups of people ordering the regular menus in the bar. Not sure what changed in 5 minutes. Why others were allowed while we were not? Prime rib was okay: the meat part was tender, but there were too many fat and stringy parts (you can see the picture- almost half of the meat was fat/stringy part). Lobster was okay. A bit too cold, but the horse radish sauce was good. The portion was pretty small. The ginger ale was good. For the two of us, the whole meal together cost about $100. Considering the price, the lobster salad was tiny (not to mention the level of service). Not sure if I would revisit it.

Frequently Asked Questions About Keens Steakhouse

What are Keens Steakhouse's most recommended dishes?

Based on customer feedback, the mutton chop and prime steak, especially the Porterhouse steak for two, are highly recommended for their exceptional flavor and quality.

Can patrons order from the regular menu when seated at the bar?

There have been mixed experiences reported. Some guests have been able to order from the regular menu at the bar, while others have been restricted to bar food only. It is suggested to check with the staff beforehand.

Is the restaurant's atmosphere a significant part of the dining experience?

Yes, many customers have noted the unique historical ambiance and distinctive memorabilia of Keens Steakhouse as integral to the overall dining experience, adding to its charm and appeal.

About Keens Steakhouse

Steak Restaurants
72 W 36th St., New York, NY 10018, United States
Visit website
+1212-947-3636

Enormous steaks & signature mutton chops served in a maze of clubby, wood-paneled rooms.

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