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Outback Steakhouse Reviews

Rated 4.2 based on 3046 Reviews

4004 S Mooney Blvd, Visalia, CA 93277, United States

Steak Restaurants Visalia

Published on
July 9, 2025
Last updated
July 9, 2025

Reviews Summary

Overall sentiment toward Outback Steakhouse is mixed, with notable strengths in staff friendliness and certain elements of food quality, but also multiple criticisms relating to inconsistent service and poorly prepared meals. Reviewers consistently note positive experiences with attentive servers such as Summer, Desiree, and Kate, and mention speedy seating and clean environments. At the same time, a significant number of diners highlight issues like overcooked or cold meals, inattentive or slow service, and a lack of consistent managerial engagement.

The most frequent themes include staff performance and food temperature or preparation. Specific staff members receive praise for attentiveness and friendliness, while others are criticized for delayed service, not following up, or serving cold or poorly cooked food. Group dining experiences often comment on adequate space but mixed service. The restaurant’s reliability in addressing mistakes—such as replacing a burnt steak—is mentioned, though timing and impact on meal enjoyment remain issues.

In summary, Outback Steakhouse maintains a generally favorable reputation for atmosphere and friendly staff in its locations, including Packwood Creek Shopping Center. However, recurring complaints regarding inconsistent service quality and food preparation affect its standing, particularly among large parties or during busy periods. Overall, Outback Steakhouse is recognized as a reliable option for familiar steakhouse fare, but with room for operational improvement.
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What Customers Are Saying About Outback Steakhouse?

Our server, Summer, was very attentive

food came out super fast

food was great

Great place and the food is super good

our server was amazing

made sure we had our food made the right away

always a great service

Good food, great atmosphere

always had a great time

the waiter was attentive

Trustguide extracts key phrases from reviews about Outback Steakhouse and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 50% of Outback Steakhouse's customers had a positive experience.

Positive
50%
Neutral
10%
Negative
40%

Outback Steakhouse Ratings

2

As of Based on 3046 revies as of Jul 09, 2025

Outback Steakhouse Score

50%

As of Based on 3046 revies as of Jul 09, 2025

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Customer Reviews

As of Jul 09, 2025, 3046 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Outback Steakhouse's publicly available reviews View source

Jose Avila rated Outback Steakhouse 1 stars
2 weeks ago
I usually like Outback, but this visit was a letdown. I ordered a steak and it came out completely burnt—charred all over and way overcooked. It shouldn’t have even made it out of the kitchen like that. They did replace it, which I appreciated, but by the time the new one came out, everyone at my table had already finished eating. I ended up having to take it home and eat alone. Not exactly the dinner I was hoping for.
Josephine Schnekenburger rated Outback Steakhouse 5 stars
Edited a month ago
I was greeted immediately upon entering, with a smile, and was seated. Our server, Summer, was very attentive and kind and the food came out super fast. It was fresh and good! 10/10
Sarah Bell rated Outback Steakhouse 2 stars
Edited a month ago
Went in for lunch with my daughter and niece. Didn’t wait long because it was very empty. Inside looked nice and clean, very spacious. The food was good but not reflective of the price. If they’re charging you an arm and a leg, at least let the meal show it. I ordered my steak medium, and I got dried well-done and it was cold, like it was sitting around a while. The wings came out nice and hot but our main course was cold and dry. Very disappointing. The staff… the hostess who sat us, greeted us nicely and got us to a table quickly. However, our server was horrible. He attended to a table that had seated after us, we were seated for almost 20 minutes when he finally acknowledged us and asked about drinks. He didn’t even offer us any bread until we asked. Took forever for our drinks to come to us, my daughter received her drink AFTER our meal had come out. We had to remind him that she had ordered a drink. Our meals came out cold. After eating our lunch, he didn’t even come out to check on us. I had to ask another server for our check. If we had another server, I think it would’ve been a better experience. I hope he got better at his job. If I do chose to return, I’ll update if there has been an improvement or not.

Frequently Asked Questions About Outback Steakhouse

How does Outback Steakhouse handle food preparation issues?

When food has not met expectations, such as being overcooked or cold, Outback Steakhouse staff have replaced meals for customers upon request. The timing of replacements may affect dining with others, as some guests have received their meals after the rest of the party finished.

Are Outback Steakhouse staff attentive and friendly?

Many reviewers mention specific staff members providing friendly, attentive service. However, some guests report delays in being attended to or having slow service, suggesting that experiences with staff may vary depending on server and timing.

Can large groups be accommodated at Outback Steakhouse?

Outback Steakhouse is able to seat large parties quickly and provides adequate space for group dining. However, some large groups have noted inconsistent service or difficulty in attracting staff attention during their visit.

About Outback Steakhouse

Steak Restaurants
Outback Steakhouse is a casual dining restaurant specializing in steak and American-style dishes. It operates as a full-service, in-person eatery and is commonly located in shopping centers or standalone venues, serving a diverse menu including steaks, wings, salads, and signature entrees for individuals, couples, or groups.

Operations typically involve table service with hosts and servers providing seating, order taking, and meal delivery. Management staff often oversee dining operations and address guest concerns. The restaurant accommodates both small and large parties, offers dine-in and takeout options, and employs electronic and traditional billing methods. Cleanliness and spacious seating arrangements are common features.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.