The most frequent themes include staff performance and food temperature or preparation. Specific staff members receive praise for attentiveness and friendliness, while others are criticized for delayed service, not following up, or serving cold or poorly cooked food. Group dining experiences often comment on adequate space but mixed service. The restaurant’s reliability in addressing mistakes—such as replacing a burnt steak—is mentioned, though timing and impact on meal enjoyment remain issues.
In summary, Outback Steakhouse maintains a generally favorable reputation for atmosphere and friendly staff in its locations, including Packwood Creek Shopping Center. However, recurring complaints regarding inconsistent service quality and food preparation affect its standing, particularly among large parties or during busy periods. Overall, Outback Steakhouse is recognized as a reliable option for familiar steakhouse fare, but with room for operational improvement.