Jumanji Pets appears to be a reputable pet store that focuses on ethical practices and customer satisfaction based on the latest customer reviews. The customers consistently mention the knowledgeable and helpful staff, with particular praise for their amicable personalities and willingness to provide detailed care guidance for the pets and products they sell. The store seems to cater to a variety of pet needs, ranging from fish to hamsters, and is noted for its range of high-quality supplies as well as live pets. The reviews imply that ethical breeding of pets is a significant aspect of the company's reputation, as customers cite this as a reason for their loyalty to the store. The company also seems committed to animal welfare, seen in the acceptance of rescued snails and in the store's quarantine policy for fish. A recurring minor critique pertains to the birds being kept in cages and one account of the manager's demeanor, but these do not overshadow the overall positive experience noted by the majority.
Key positive aspects highlighted by customers include Jumanji Pets’ knowledgeable staff who are praised for their friendliness, expertise, and attentiveness. Their ethical breeding practices are a repeated commendation, setting the company apart from competitors and establishing a sense of trustworthiness with customers. A broad selection of quality pet supplies and healthy, well-maintained live pets, especially in the aquatic section, enhance the shopping experience. Customers appreciate the advice and personalized service provided by the staff, strengthening the overall positive impression of the pet shop. The store's practices, such as the quarantine of fish, reflect a commitment to animal welfare that resonates with ethical consumers. The staff's handling of an unusual situation involving rescued snails also demonstrated responsibility and kindness, reinforcing the company’s positive image.
Despite the generally favorable reviews, a few negative aspects were identified. Some customers expressed discomfort at seeing birds in cages, which may concern animal welfare-minded patrons. There was also a specific incident where a customer's need to relinquish rescued snails was met with inconvenience due to the store not being open at the posted time, which raised concerns over operational consistency. Furthermore, one customer's interaction with the store manager was initially perceived as harsh, indicating a potential area for improvement in customer service delivery or communication style. These critiques, while relatively minor and isolated, suggest small areas where Jumanji Pets could enhance its customer experience and operational efficiency.
Yes, Jumanji Pets is noted in customer reviews for providing ethically bred pets, specifically mentioned in the case of hamsters, which is a significant factor in customers choosing to shop there.
Based on customer feedback, the staff at Jumanji Pets are consistently described as knowledgeable and helpful, offering personalized advice and guidance on the care of the animals and products they sell.
The store accepted rescued snails, as noted in a customer's review, suggesting they may be open to helping with animal emergencies. However, it is recommended to contact the store directly to confirm their current policy and capability to assist in specific situations.
Large store selling pet animals and fish, plus food, equipment and accessories.
