Allivet Reviews

Overall sentiment for Allivet’s pet pharmacy service is predominantly negative, though a minority of customers express satisfaction, largely due to compassionate customer service during difficult times. Reviewers consistently note delays in shipping and issues with customer service responsiveness. While a few mention affordable pricing and empathetic staff, a significant number highlight critical challenges with order fulfillment, communication, cancellation processes, and inconsistent pricing. Negative feedback also centers on system errors, excessive waits, and frustration with auto-ship and payment processing.

Common feedback includes extended wait times for life-critical medications, difficulties fixing order errors, and contradictory information from customer service representatives. Many customers describe feeling unsupported during order corrections or cancellations, sometimes receiving inconsistent or unclear information regarding pricing and timing. A few positive reviews point to compassionate handling of pet loss and ease of phone transactions, but these are outnumbered by experiences citing shipping delays and unreliable fulfillment.

Based on current reviews, Allivet’s reputation is mixed but leans negative, especially regarding timely delivery and order management for pet medications. While valued by a small segment for empathy and cost savings, the majority report operational and communication problems that undermine trust, particularly for urgent medical needs. The company faces persistent concerns about fulfillment accuracy and process transparency.

Allivet is an online pharmacy specializing in prescription and non-prescription medications and health products for pets. The company serves customers through a digital platform, offering shipping of pet medications, supplements, and supplies to consumers who provide the necessary prescriptions for their animals.

Allivet operates an online ordering process that requires vet approval for prescription items. The company provides options for one-time or recurring (auto-ship) deliveries. Customer support is available by phone and email for order updates, cancellations, and addressing issues. Payment is processed via various standard online methods.