Overall sentiment for Allivet’s pet pharmacy service is predominantly negative, though a minority of customers express satisfaction, largely due to compassionate customer service during difficult times. Reviewers consistently note delays in shipping and issues with customer service responsiveness. While a few mention affordable pricing and empathetic staff, a significant number highlight critical challenges with order fulfillment, communication, cancellation processes, and inconsistent pricing. Negative feedback also centers on system errors, excessive waits, and frustration with auto-ship and payment processing.
Common feedback includes extended wait times for life-critical medications, difficulties fixing order errors, and contradictory information from customer service representatives. Many customers describe feeling unsupported during order corrections or cancellations, sometimes receiving inconsistent or unclear information regarding pricing and timing. A few positive reviews point to compassionate handling of pet loss and ease of phone transactions, but these are outnumbered by experiences citing shipping delays and unreliable fulfillment.
Based on current reviews, Allivet’s reputation is mixed but leans negative, especially regarding timely delivery and order management for pet medications. While valued by a small segment for empathy and cost savings, the majority report operational and communication problems that undermine trust, particularly for urgent medical needs. The company faces persistent concerns about fulfillment accuracy and process transparency.
Common feedback includes extended wait times for life-critical medications, difficulties fixing order errors, and contradictory information from customer service representatives. Many customers describe feeling unsupported during order corrections or cancellations, sometimes receiving inconsistent or unclear information regarding pricing and timing. A few positive reviews point to compassionate handling of pet loss and ease of phone transactions, but these are outnumbered by experiences citing shipping delays and unreliable fulfillment.
Based on current reviews, Allivet’s reputation is mixed but leans negative, especially regarding timely delivery and order management for pet medications. While valued by a small segment for empathy and cost savings, the majority report operational and communication problems that undermine trust, particularly for urgent medical needs. The company faces persistent concerns about fulfillment accuracy and process transparency.
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kind and compassionate
very happy with them
very reasonable compared to what the vets charge
Could not have been easier
