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Baby and Child Store Reviews

Rated 3.8 based on 130 Reviews

39 Freelands Rd, Bromley BR1 3HZ

Pet Shops Bromley

Published on
August 10, 2025
Last updated
August 10, 2025

Reviews Summary

The overall sentiment toward Baby and Child Store is largely positive, with reviewers highlighting a knowledgeable, accommodating team and helpful customer service. Staff members such as Chris and Charlie are frequently mentioned for their expertise, and several customers appreciate the personalized, pressure-free approach to sales. There are, however, a few criticisms regarding delays, broken deliveries, and communication lapses after purchases.

Most frequently, reviewers comment on knowledgeable advice, attentive service, and a willingness to go beyond expectations, especially in explaining products or adjusting orders. Pricing competitiveness is also noted, as is flexibility with deliveries and accommodating specific requests. While communication post-sale is generally viewed positively, a couple of reviews express dissatisfaction with delayed deliveries, broken items, or lack of clear follow-up.

Overall, Baby and Child Store enjoys a strong reputation among customers in the Bromley region and even extends positive service to remote locations like Scotland. The business is recognized for hands-on product support, competitive pricing, and consistent, friendly professionalism, although there are occasional challenges in managing post-sale issues.
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What Customers Are Saying About Baby and Child Store?

went above and beyond

Very knowledgeable and helpful

Highly recommend

no pressure to purchase anything

very kind and knowledgeable

prices seem very competitive

very helpful and showed me a number of options

Trustguide extracts key phrases from reviews about Baby and Child Store and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 70% of Baby and Child Store's customers had a positive experience.

Positive
70%
Neutral
10%
Negative
20%

Baby and Child Store Ratings

5

As of Based on 130 revies as of Aug 10, 2025

Baby and Child Store Score

70%

As of Based on 130 revies as of Aug 10, 2025

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Customer Reviews

As of Aug 10, 2025, 130 customers have reviewed this business and rated it 3.8 Star out of 5. Trustguide conducted an in-depth analysis of Baby and Child Store's publicly available reviews View source

Gracie Monk rated Baby and Child Store 5 stars
a month ago
Fantastic family-run shop. Nothing was too much trouble, and Chris and his wife are very knowledgeable and eager to assist. They went above and beyond to make sure I chose the car seat and travel system I would be happiest with, and did their best to find something that would tick all my boxes. They have a wealth of knowledge and experience so I felt I had all the information needed to compare products and make an informed decision. Throughout the whole process I felt their aim was to find me the product that would satisfy my needs, never did I feel that they were simply trying to make a sale. They were happy to try different car seats in my car as I had to consider fitting 3 children in the back row - and showed me all the features of each one. I didn't feel under any pressure to buy from them. Their expertise and helpfulness were so amazing that I decided I would place my order with them, even if this meant paying more, but they were actually able to offer an even lower price than online and another store. On every occasion I visited the store I had my two young boys with me, who are very excited for their expected sibling and wanted to be involved. The team took the time to answer their questions and make them feel included as possible which was very kind and considerate. I changed the date of my delivery as I wanted it earlier than planned and they accommodated this and it was delivered when I was told it would be. I've fully tested the products and all is as it should be. I would definitely recommend them and will no doubt be purchasing from them in future.
Emma Rachel Byrne rated Baby and Child Store 1 stars
4 months ago
We ordered furniture for the nursery In December, and we told it would arrive early February. In early February, we were told it wouldn’t be available until end of February beginning of March. We chose a different furniture set that could arrive earlier. It arrived broken. Messaged to order a replacement, I have been waiting weeks for this to be sorted. I had to demand that they collect the old one as well as they wanted me to dispose of a wardrobe, chest of drawers and a cot. How they logistically expected me to do this I don’t know. I haven’t got high hopes for this being collected promptly. I understand the broken furniture is due to their manufacturer and the delays, but the store isn’t demanding quality for their customers, nor ensuring deliveries are completed, it’s like they don’t care after they’ve got the sale.
Angela Dhaliwal rated Baby and Child Store 5 stars
4 months ago
We visited this lovely store as part of a Silver Cross event. What a great experience, we had Charlie help us with all our questions as parents to be. Very knowledgeable and helpful - would definitely recommend.

Frequently Asked Questions About Baby and Child Store

Can staff help test or fit prams and car seats in my car?

Yes, several reviewers mention that staff routinely check and demonstrate car seats and prams in customers’ cars to ensure a suitable fit before purchase.

Do delivery times always match what's promised?

While many customers experience prompt or even same-day delivery, a few reviewers have mentioned delays or lack of clear post-order communication. Being proactive in following up may help clarify timing.

Is there a deposit option or item storage until needed?

Yes, customers can secure purchases with a deposit and have Baby and Child Store hold items in their warehouse until they are required, offering flexibility around collection or delivery dates.

About Baby and Child Store

Pet Shops
Baby and Child Store is a retail shop specializing in products for babies and young children, including prams, car seats, nursery furniture, and related accessories. The company operates a physical store in Bromley, serving new and expectant parents by providing an in-person shopping experience and product expertise.

The company manages product sourcing, in-store demonstrations, bespoke fitting (such as checking car seat compatibility), and arranges both warehouse storage and delivery services. Staff assist on-site, provide specialist advice, and can accommodate order adjustments and special delivery requests as part of their operational process.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.