Most frequently, reviewers comment on knowledgeable advice, attentive service, and a willingness to go beyond expectations, especially in explaining products or adjusting orders. Pricing competitiveness is also noted, as is flexibility with deliveries and accommodating specific requests. While communication post-sale is generally viewed positively, a couple of reviews express dissatisfaction with delayed deliveries, broken items, or lack of clear follow-up.
Overall, Baby and Child Store enjoys a strong reputation among customers in the Bromley region and even extends positive service to remote locations like Scotland. The business is recognized for hands-on product support, competitive pricing, and consistent, friendly professionalism, although there are occasional challenges in managing post-sale issues.