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Jian London Reviews

Rated 4.7 based on 253 Reviews

3 Copperhouse Ct, Caldecotte, Milton Keynes MK7 8NL

Jewellers Milton Keynes

Published on
August 30, 2025
Last updated
August 30, 2025

Reviews Summary

Customer feedback for Jian London is overwhelmingly positive, with reviewers highlighting the company’s strong performance in both product quality and service. Reviewers consistently note the beauty and value of the jewelry, with specific appreciation for items received for anniversaries and special occasions. Reliability, swift delivery—including next-day service—and effective communication are often mentioned. A small number of criticisms address issues such as product discrepancies and packaging quality, but these are infrequent.

Common feedback includes praise for customer service, with multiple customers referencing fast email responses, seamless returns, and efficient issue resolution. Shoppers often commend the presentation of jewelry and the ease of navigating Jian London’s website. Many reviews cite satisfaction with the overall process, from ordering to unboxing, and value clear product representations, such as photos on models and accurate descriptions.

Overall, Jian London is regarded as a reputable online jeweller known for quick delivery, reliable customer care, and high-quality products in the London region. Their service inspires repeat business and recommendations, supporting a strong reputation in the local jewelry market.
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What Customers Are Saying About Jian London?

brilliant piece of jewellery

utterly stunning

an amazing experience shopping

a pleasure to deal with

Superb customer support

very pleased with the jewellery

Very pleased with product and service

impressed but the quality

kept updated with it's progress

absolutely loved the emerald and diamond bracelet

Trustguide extracts key phrases from reviews about Jian London and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Jian London's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%

Jian London Ratings

5

As of Based on 253 revies as of Aug 30, 2025

Jian London Score

90%

As of Based on 253 revies as of Aug 30, 2025

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Customer Reviews

As of Aug 30, 2025, 253 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Jian London's publicly available reviews View source

Jay Cee rated Jian London 5 stars
a week ago
I bought a beautiful Ruby and diamond pendant. It was gift for on the day of our Ruby anniversary, I bought a expensive Ruby ring, but the pendant was stunning, about a quarter of the price but looks four times the price! Cannot say thanks enough for the brilliant piece of jewellery and fantastic delivery. Definitely would recommend.
Jenny Brown rated Jian London 5 stars
a week ago
I received my made to order ring yesterday after a month's wait. Very much worth it the ring is utterly stunning.
Luca Chiarentin rated Jian London 5 stars
a week ago
I had an amazing experience shopping with Jain London! The product is absolutely stunning and crafted with great care. I was so impressed with the next day delivery — super fast! The packaging was elegant and made the unboxing feel special. Everything arrived in perfect condition, just as described. I’m beyond happy with my purchase and the overall experience. Highly recommend Jain London for beautiful jewelry and excellent service!

Frequently Asked Questions About Jian London

How quickly does Jian London deliver orders?

Most customers report next-day delivery or very fast shipping times. Order tracking and communication about order status are consistently highlighted as clear and reliable in reviews.

What happens if I order the wrong size or there is an issue with my item?

If an incorrect size or issue arises, Jian London arranges returns and exchanges efficiently, often resolving matters within a few days. Customer service is noted as responsive when assisting with corrections.

Is the jewelry packaging well-presented?

Reviews generally mention elegant and carefully presented packaging, though there is one instance of dissatisfaction with packaging quality. Photos of jewelry on models help provide accurate expectations for appearance and scale.

About Jian London

Jewellers
Jian London is a jewellery retailer specializing in gemstone and diamond pieces. The company offers products such as rings, pendants, bracelets, and other fine jewellery, operating primarily via an online platform. Orders can be placed through their easy-to-navigate website and delivered directly to customers’ addresses.

The company manages its operations through a direct-to-consumer model, featuring a streamlined ordering process, product customization options, and customer support via email. Jian London provides various delivery options, including next-day shipping, and offers a returns process for size exchanges or other customer requests.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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