The overall company reputation of JD Sports, according to the latest reviews, points towards significant dissatisfaction with the customer service experience. A recurring theme in the feedback is the perceived inattentiveness and rudeness of staff members toward customers. Multiple reports of long wait times for assistance and at checkout, coupled with employees appearing to prioritize conversations amongst each other over service duties, have tarnished the customer experience. Issues with stock availability also emerge, where customers were told of available sizes only to be kept waiting futilely. Despite some comments on the wide selection of merchandise, the negative impressions predominantly reflect a concerning trend of poor staff training and lack of effective communication, resulting in a frustrating shopping environment. This unfavorable sentiment seems to be a current trend and represents an area in dire need of attention and improvement.
Read more
