Jd Sports

Jd Sports Reviews Summary

Rated 3.9 Star based on 1934 Reviews

Published on
February 12, 2024
Last updated
February 12, 2024

What customers think about Jd Sports

The reputation of JD Sports, as gleaned from the collection of reviews, is marred by inconsistent customer experiences. On one hand, there are instances of commendable customer service, with staff members exhibiting patience, helpfulness, and a pleasant demeanor. Particularly, the store’s variety and product range receive positive remarks. On the other hand, there is a notable pattern of negative interactions, including customer complaints about inattentive and dismissive staff, complications with stock availability, and an off-putting in-store atmosphere due to loud music. It appears the experience at JD Sports can vary greatly depending on the individual staff members encountered as well as the physical store conditions.

Positives

Key positive feedback for JD Sports centers on the helpfulness and kindness of certain staff members, who seem to go above and beyond in assisting customers. The wide variety of products and the store layout are also highlighted as positive attributes. Customers have had satisfactory experiences when they were attended to by considerate staff who were willing to take the extra step to check stock levels or patiently aid those with specific needs, such as anxiety during shopping. The physical store in at least one instance was described as lovely, with a mention of its neatness and favorable impression.

Negatives

The negative feedback for JD Sports is fairly consistent in highlighting poor customer service from younger, seemingly indifferent staff. There are instances where customers felt looked down upon, with encounters deemed both rude and unprofessional. Complaints about staff standing around and not actively assisting or following up on queries, particularly regarding stock checks for items, paint a picture of inefficiency. Additionally, the excessive volume of in-store music has been cited as a deterrent, suggesting an environment that is sometimes not conducive to a pleasant shopping experience.

Frequently asked questions about Jd Sports

What type of customer service can I expect at JD Sports?

Customer service experiences at JD Sports vary. Some customers report very positive interactions with patient and helpful staff, while others have faced issues with unattentive or rude staff members. It appears to depend heavily on the specific employees present at the time of your visit.

Does JD Sports offer a wide variety of products?

Yes, many customers have noted the extensive variety of products available at JD Sports, including different brands and items suitable for both sport and fashion purposes.

What should I do if I have an issue with stock availability at JD Sports?

If you encounter any issues with stock availability, it is recommended to address a staff member and inquire if they can check inventory. Experiences suggest that persistence may be necessary for satisfactory service. Alternatively, consider checking online for the item's availability.

Latest spotlight reviews, questions and complaints for Jd Sports

Jd Sports
Jay
5-Star
a month ago
I went in here today to buy some new running shoes. Stores are often a bit overwhelming as I have bad anxiety - especially when shopping for something like new shoes. The staff were really kind and helpful and so patient with me as well whilst I decided what to get. Absolutely lovely store and such kind and genuine staff ❤️
Jd Sports
Muhammad Umer Zaid
5-Star
a month ago
One of the biggest JD store across UK. Lot of variety. Price pretty much as expected
Jd Sports
robert elliott
5-Star
a week ago
Was in the store in Liverpool one Monday morning. Not busy at all. Loads of staff standing round. Looked for boots for my young lad but after ten minutes waiting for his size, no boots. Asked the staff member again and he said they may be having trouble finding them and continued standing round without following up. After 15 minutes we left with no boots.
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About Jd Sports

Sports Shops
Retail chain specializing in designer branded training shoes, casual sportswear and accessories.
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