Irfan Khan Reviews

The Spire Liverpool Hospital reviews reveal an institution with a mixed reputation that sees drastic differences in patient experiences across different departments. Notably, the Bone & Joint Centre and the reception staff receive considerable praise for their welcoming nature and professional conduct. Patients mention the warmth, expertise, and supportive nature of certain medical professionals like Mr. Fountain, Mrs. Banks, and several nurses who provide thorough pre-op information, compassionate care, and personal attentiveness to mental and emotional well-being. These positive experiences are counterbalanced by negative feedback from some patients who report feeling dismissed and misinformed by certain doctors, particularly in the orthopaedics and ENT departments. Concerns regarding surgery cancellations, perceived arrogance, and inadequate responses to complaints suggest that while some patients have exceptionally good experiences, others encounter serious issues, impacting the overall company reputation and customer experience.

Spire Healthcare is a leading independent hospital group in the United Kingdom. We deliver high standards of care, with integrity and compassion and from high- quality facilities to our insured, Self-pay and NHS patients. From our 39 hospitals, 10 clinics and a Specialist Cancer Care Centre across England, Wales and Scotland, we provide diagnostics, in-patient, daycase and out- patient care.Working in partnership with over 3,800 experienced consultants, our hospitals deliver tailored and personalised care.