InvestEngine Reviews

Customer reviews for InvestEngine indicate a generally positive sentiment toward the investment platform, specifically in its handling of ISAs, ETF options, and overall customer support. Reviewers consistently note helpful, polite, and prompt staff interactions, with several users appreciating the regular updates and clear communications. Criticisms, however, surface in relation to technical barriers with first-time payments and slow settlement times. The main themes observed are the platform’s ease of use, cost efficiency—particularly zero or low fees—and broad ETF selection. Multiple users highlight the intuitive app interface and responsive customer service, mentioning that even “beginner” questions are handled without redirection to generic help content. Negative feedback coalesces around payment difficulties and delays in fund settlement, with some users struggling to get substantive support for these issues. Overall, InvestEngine is regarded as a reliable investment and ISA platform, especially valued for its affordability and ETF variety by customers in the UK. Its reputation is built on accessible technology and dedicated customer support, as well as clear regulatory protections, though some areas for operational improvement remain.

InvestEngine is an online investment platform that specializes in providing individuals with access to a broad range of Exchange-Traded Funds (ETFs) and ISA (Individual Savings Account) products. Operating within the investment and wealth sector, it delivers its services digitally through both web and mobile app interfaces. The company functions by allowing users to set up investment accounts, transfer existing portfolios, and manage investments directly via its platform. Key features include fractional ETF shares, low or zero-cost fee structures, and customer support accessible through email, focusing on operational efficiency and digital process automation.