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Decant Index (formerly Whisky Partners) Reviews

Rated 4.6 based on 78 Reviews

Investment & Wealth in London

105 Piccadilly, London W1J 7NJ

Published on
September 9, 2025
Last updated
September 9, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 70% of Decant Index (formerly Whisky Partners)'s customers had a positive experience.

Positive
70%
Neutral
0%
Negative
30%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Decant Index (formerly Whisky Partners)?

knowledgeable, helpful and accommodating

exceptional service provided by Whisky Partners

very polite, incredibly knowledgeable

very professional and knowledgeable

excellent (and ever improving) web site

support and guidance provided to me by Issac

brilliant. Non pushy, always a pleasure

was happy to accept the recommendations

first class service in all respects

very knowledgeable regarding best options

Trustguide extracts key phrases from reviews about Decant Index (formerly Whisky Partners) and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Sep 09, 2025, 78 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Decant Index (formerly Whisky Partners)'s publicly available reviews View source

Ajit Khela rated Decant Index (formerly Whisky Partners) 1 stars
3 months ago
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The whole experience left me extremely frustrated. I’ll leave emotions out of it and only leave facts and let you decide for yourselves. I purchased two barrels in 2021. I got them valued annually and was told the casks had appreciated in value every year, after 4 years I was told the casks had appreciated by c.30% I wanted to sell my casks and asked for a quotation. I was given a valuation of 20% less than what I had originally purchased them for! I’m not sure how something can lose that much value, unless the valuation was nonsense. The rationale I was given didn’t make much sense but after that I just wanted out. The exact barrels I sold ,I see on there online portal being sold for approximately what I being quoted as the valuation. Seems like they don’t have the interest of the investors at heart. Not to mention the delays in making my payment once sold, which I had to chase several times. And the incessant emails and calls asking me to purchase more. Overall an extremely frustrating process, with minimal transparency on valuations and actual sales. I’m glad I got out when I did, there are more transparent investments to be made.
blaze katich rated Decant Index (formerly Whisky Partners) 5 stars
2 months ago
I have made two investments in the last several months. I have found the representation who assisted me, Daniel Wellington to have been knowledgeable, helpful and accommodating. Feels like doing business with a trusted advisor. I feel confident in my purchases as an investment. I will certainly be telling my friends to consider him and your company. Who knows, they may even listen to me!
GOH GAVIN rated Decant Index (formerly Whisky Partners) 5 stars
2 months ago
I would like to express my sincere appreciation for the exceptional service provided by Whisky Partners, now part of the Decant group. The added security and expanded market access have only strengthened my confidence in working with this team. A special thank you to my personal Portfolio Director, Kupa, whose professionalism and honesty have been invaluable. He’s very responsive and always tries to provide accurate market insights, and his integrity has earned my trust and respect. His knowledgeable approach makes whisky investment both seamless and rewarding. Additionally, I would like to extend my gratitude to Chelsea for her outstanding support over the weekend. Her dedication and willingness to assist on a Sunday played a crucial role in making my purchase possible. It’s rare to find such commitment and expertise, and I truly appreciate her efforts. The entire team’s professionalism and regular updates have made every step of the journey reassuring and enjoyable. Thank you again for your exceptional service!

Reviews Summary

The overall sentiment toward Whisky Partners, now part of Decant, is predominantly positive, with several customers commending the professionalism, knowledge, and responsiveness of account managers such as Daniel Wellington, Kupa, Issac, and Henry Stone. Customers appreciate the clarity and market insights offered during consultations, as well as the transparency regarding options and costs. However, notable frustrations exist about valuation transparency, payment delays, and unresolved queries about changes in storage costs.

Frequent themes include the helpfulness and expertise of sales representatives, the user-friendly nature of the online portal, and a no-pressure approach to sales. Customers repeatedly mention appreciating regular portfolio updates, tailored advice within budget, and easy processes for acquisitions. Criticisms focus on lack of transparency in cask valuations, communication gaps when issues arise, and changes in warehousing fees, which have at times impacted investment value or trust.

Overall, Whisky Partners/Decant is regarded as a reliable investment partner by most reviewers, especially for those looking to build or diversify their whisky cask portfolios in the UK. While operational transparency and responsiveness occasionally fall short, the firm’s positive relationships and reputation for knowledgeable service are repeatedly highlighted in the feedback received.
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Frequently Asked Questions About Decant Index (formerly Whisky Partners)

Does Whisky Partners provide knowledgeable advice about whisky cask investments?

Yes, customers frequently note that account managers and consultants are knowledgeable, offering market insights, tailored recommendations, and educational support throughout the investment process.

Are there any issues related to valuations or ongoing storage costs?

Some customers report dissatisfaction with valuation transparency and changes in warehousing or storage fees. It’s recommended to confirm all costs and valuations in writing and seek clarification if there are discrepancies.

How do clients manage and track their whisky cask investments?

Investors can track their whisky cask portfolios through an online portal, where details of purchases, valuations, and storage information are accessible alongside payment receipts and regular updates.

About Decant Index (formerly Whisky Partners)

Investment & Wealth
Whisky Partners, now part of the Decant group, operates within the whisky investment industry, providing clients with opportunities to purchase and manage whisky casks. Their services are delivered both in-person and digitally, enabling portfolio management through online platforms and direct consultation with account managers.

The company’s operational model centers on assigning dedicated account managers to clients, supporting cask selection, purchase, storage arrangements, and frequent portfolio updates. Customers interact with representatives to make acquisitions, manage storage and insurance, and access market insights via an intuitive online platform integrated with receipts and real-time portfolio information.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.