Overall sentiment toward Infiniti of Downtown LA’s dealership and car service is mixed, based on recent customer reviews. While some customers highlight positive experiences with staff like Fernando Enriquez, Alan Muniz, and Fabian, others report notable frustrations with communication and assistance, particularly with service representatives and follow-up. Criticisms include perceived lack of responsiveness, poor communication around service status, and instances of unhelpful or inaccurate information from staff.
Common feedback centers on staff professionalism, with several reviewers praising individual employees for knowledge, friendliness, and efficient handling of both sales and service appointments. Facility cleanliness and amenities (waiting area, coffee, and car wash) are mentioned positively, as is transparency in service estimates when delivered thoroughly. On the other hand, there are recurring concerns regarding delayed updates, staff availability, inconsistent attention to appointments, and questionable information about mandatory state inspections.
In summary, Infiniti of Downtown LA has a reputation in the Los Angeles area for delivering both standout customer service and significant communication challenges, depending on the staff member and situation. Reliable staff interactions contribute positively, while certain process gaps—especially around service status updates—present areas needing improvement. The local community’s perception remains divided but acknowledges specific staff for quality engagement.
Common feedback centers on staff professionalism, with several reviewers praising individual employees for knowledge, friendliness, and efficient handling of both sales and service appointments. Facility cleanliness and amenities (waiting area, coffee, and car wash) are mentioned positively, as is transparency in service estimates when delivered thoroughly. On the other hand, there are recurring concerns regarding delayed updates, staff availability, inconsistent attention to appointments, and questionable information about mandatory state inspections.
In summary, Infiniti of Downtown LA has a reputation in the Los Angeles area for delivering both standout customer service and significant communication challenges, depending on the staff member and situation. Reliable staff interactions contribute positively, while certain process gaps—especially around service status updates—present areas needing improvement. The local community’s perception remains divided but acknowledges specific staff for quality engagement.
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