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IG Reviews

Rated 3.6 based on 524 Reviews

Financial Services in London

Cannon Bridge House, 25 Dowgate Hill, London EC4R 2YA

Published on
September 20, 2025
Last updated
September 20, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of IG's customers had a positive experience.

Positive
80%
Neutral
0%
Negative
20%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About IG?

always so helpful, professional, and friendly

very satisfied

Very easy to use platform

Great customer response

outstanding experience with IG International's customer service

responsible, friendly and professional

easily and fun to navigate

fully satisfied

excellent Help and Support team

the response time was fantastic

Trustguide extracts key phrases from reviews about IG and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Sep 20, 2025, 524 customers have reviewed this business and rated it 3.6 Star out of 5. Trustguide conducted an in-depth analysis of IG's publicly available reviews View source

Joel Rosi-Schwartz rated IG 5 stars
6 months ago
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I’ve been trading on IG for the past five years and I’ve been really happy with the service. I’ve had to ask for help a few times, and it’s always been there for me. They’re always so helpful, professional, and friendly. It’s clear that they care about their customers and do a great job.
Mango rated IG 5 stars
10 months ago
Here is my humble review of IG Trading platform. I'm trading for over a decade and I've tried throughout a few others platforms. I started with IG bout 5 years ago and I'm very satisfied. It's definitely on top of the other platform I've used. I consider that they are very focused on us they are trying to help us as much possible to have winning trades, they are providing a lot of information. Every time I trade with them I feel like home I feel like spending time with my family, I really love them. I'm IG forever. Next time when I will get very drunk I might tattoo myself with an IG forever. :)
JB YM rated IG 5 stars
10 months ago
Very easy to use platform. I'm writing now with regards to my use of the Chat feature to explore a potential investment outside of the standard exchanges, and the customer service experienced. First, I connected with someone immediately after answering a few short chatbot questions. IG staff took time to review my interest and although in this instance the request couldn't be fulfilled, I did think that I was given appropriate support and that the IG staff member cared about fully answering the question raised. I've been with IG for a number of years and am happy to continue to use them.

Reviews Summary

Overall, customer sentiment toward IG Trading is predominantly positive, with numerous reviewers expressing satisfaction with the platform's reliability, customer support, and ease of use. Reviewers consistently note helpful and responsive staff, including specific mentions of rapid issue resolution and detailed assistance both through online chat and email. Common feedback includes praise for the intuitive platform and a sense that IG values their clientele, though a few criticisms mention delayed withdrawal processing and restricted asset offerings.

Frequent themes across the reviews include the professionalism and friendliness of IG's customer service team, speed of support responses, and the intuitive design of the trading platform. Customers also highlight the platform's comprehensive access, efficient deposit and withdrawal functions, and clear navigation. Some users point to long-term reliability and the effective resolution of minor issues, but there are repeated concerns regarding missing trade alerts, limited fixed income products, and isolated incidents of delayed payments.

In summary, IG Trading maintains a strong reputation among traders, particularly for its dependable customer service and user-friendly platform. While feedback suggests some room for improvement in terms of product variety and processing times, IG Trading is regarded as a solid and reliable choice for online trading. This reputation appears consistent among traders in the UK and internationally, fostering a sense of trust and continued loyalty.
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Frequently Asked Questions About IG

How responsive is IG Trading’s customer support?

Reviews consistently indicate that IG Trading provides rapid and effective customer support, both via online chat and email. Many customers highlight quick response times and thorough issue resolution for a range of queries, including deposits, withdrawals, and platform navigation.

Are there any issues with withdrawals or payments?

Some reviewers mention delays with fund withdrawals, notably over weekends or when buyer-side settlement is required. However, support teams are described as helpful in providing reassurance and updates, with most payment issues eventually resolved.

What features does the IG Trading platform provide for everyday traders?

The platform is designed for intuitive navigation and rapid access, providing real-time data, trading alerts, charting tools, and easy deposit/withdrawal functions. Customers highlight the platform’s ease of use and responsive design for trading on the move.

About IG

Financial Services
IG Trading is an online financial services company specializing in trading platforms that enable users to trade stocks, commodities, currencies, and other assets. Operating in the financial industry, IG offers its services through digital channels, including web-based and mobile platforms, catering to both individual and professional traders.

The company operates with a focus on technology-driven processes, providing features such as real-time data, efficient order execution, and direct customer support through chat and email. IG’s operational model emphasizes responsive customer service, access to a variety of trading instruments, and streamlined user account management with integrated deposit and withdrawal functions.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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