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Holiday Hypermarket Reviews

Rated 4 based on 27 Reviews

Travel Agencies in Stockton-on-Tees

Dunedin House, Columbia Dr, Thornaby, Stockton-on-Tees TS17 6BJ

Published on
August 8, 2025
Last updated
August 8, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 40% of Holiday Hypermarket's customers had a positive experience.

Positive
40%
Neutral
10%
Negative
50%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Holiday Hypermarket?

showed huge empathy

vast selection of holiday deals

user-friendly interface

excellent customer service

fantastic deals and discounts

booking process is straightforward

fantastic bargains

doubts were unfounded

got a holiday at a great price

good value

Trustguide extracts key phrases from reviews about Holiday Hypermarket and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Aug 08, 2025, 27 customers have reviewed this business and rated it 4 Star out of 5. Trustguide conducted an in-depth analysis of Holiday Hypermarket's publicly available reviews View source

Nick Jones rated Holiday Hypermarket 5 stars
5 months ago
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I can’t praise them enough. Competitive prices, good selection and slick booking process. However what makes them standout is how they reacted when things don’t go to plan. After a shock medical diagnosis I got in touch via their online chat to cancel a ski holiday. Nadia showed huge empathy and suggested and looked into other options. She then, taking into account the situation, sorted a solution that went beyond their t&cs. So appreciated. As soon as I’m well enough to travel again, I’ll be rebooking with them.
Marcin rated Holiday Hypermarket 5 stars
Edited 2 years ago
HolidayHypermarket is a wonderful online platform that offers a vast selection of holiday deals for travelers. This website is an excellent resource for anyone looking to book their next holiday at an affordable price. With its user-friendly interface, extensive selection of destinations, and competitive pricing, it's no wonder that HolidayHypermarket is such a popular choice among holidaymakers. One of the things that I love about this website is the wide range of destinations it offers. Whether you're looking for a relaxing beach holiday, an adventurous trip to the mountains, or a cultural city break, you're sure to find what you're looking for on HolidayHypermarket. The website also features a variety of accommodations, from budget-friendly options to luxurious five-star resorts, so there's something for every type of traveler. In addition to its extensive selection of holidays, HolidayHypermarket also offers fantastic deals and discounts. The website features a range of special offers and promotions, which can help travelers save money on their bookings. For example, you might find a deal that includes flights, accommodation, and meals at a significantly reduced price. These deals are regularly updated, so it's worth checking back often to see what's available. The booking process on HolidayHypermarket is straightforward and intuitive. You can easily search for holidays based on your preferred destination, travel dates, and budget. The website also allows you to filter your search results based on specific criteria, such as hotel rating or board type, to help you find the perfect holiday to suit your needs. Once you've found the perfect holiday, booking is a simple process that can be completed in just a few clicks. Finally, the customer service on HolidayHypermarket is excellent. If you have any questions or concerns, you can easily get in touch with the customer service team, who are friendly and helpful. They can provide you with information on your booking, help you make changes or amendments, and offer advice on the best places to stay and things to do at your chosen destination. Overall, I highly recommend HolidayHypermarket to anyone looking to book a holiday. With its extensive selection of destinations, competitive pricing, and fantastic customer service, it's an excellent choice for travelers of all ages and interests.
Natalya K rated Holiday Hypermarket 1 stars
Edited 2 years ago
Hi, I booked a trip a few days ago and got a confirmation letter today through the post addressed to my first name not my surname. O_O As the trip belonged to TUI I gave them a call but they asked to contact Hypermarket directly and ask them to help me to correct it as the purchase was made through them. I was charged 50 pounds for correcting both names. The names for both passengers on the booking were actually spelt correctly but they did seem to be transposed, my first name to be my surname and my surname to be my first name. I paid 50 pounds to re-transpose the names. I did ask for a discretion thinking if I did take the valuable time of the operator to take my card details I could pay for my mistake but maybe one admin fee would be sufficient but I had to pay 2 admin charges for both passengers which I did find maybe mean or unreasonable . And yes I do take the responsibility for my mistake... but I do find 50 pounds to be too much and to be charged twice for the details on the same booking a bit excessive. I do also understand that the operator followed company's procedures but then the company's procedures could be improved. Meanwhile I am not going to use Hypermarket or TUI anymore as customer care actually should be a part of the business model and customer services should help to resolve the issues for free. And there is another thought on this incident, by using the internet customers make it cheaper for the company to operate as they do the work on company's behalf surfing the net and buying things online. If the member of your staff makes a mistake you won't charge this person 50 quid, would you?

Reviews Summary

The overall sentiment toward Holiday Hypermarket is mixed, as reviews reflect both high satisfaction and notable frustrations. Reviewers consistently note the platform's large range of holiday deals, simple booking process, and responsive customer service, with specific mentions of staff like Nadia and Lindsey providing helpful and compassionate assistance. However, there are several criticisms, particularly regarding excessive administrative charges and difficulties with refunds or post-booking customer support.

Frequent themes include the value of the platform’s offerings, user-friendly online features, and perceived reliability for booking holidays. Customers value the wide range of holiday destinations and accommodations, as well as frequent updates of deals and promotions. Positive experiences often reference efficiency and friendliness of staff, while negative comments focus on billing issues, administrative handling of mistakes, increasing prices, and lack of clear documentation or proper receipts.

Overall, Holiday Hypermarket is regarded as a convenient and cost-effective travel agency option for booking holidays, with strong points in selection and online accessibility. In the UK travel sector, the company receives repeat business from many satisfied clients but faces ongoing challenges in procedure transparency and handling of post-sale customer issues.
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Frequently Asked Questions About Holiday Hypermarket

What should I expect when contacting Holiday Hypermarket’s customer service?

Customers often note responsive and friendly staff, with individual agents sometimes going beyond standard terms to help. However, post-booking support can include administrative fees for certain changes or corrections, and some users have found resolution of refunds or booking issues to be slow.

Are holiday prices with Holiday Hypermarket guaranteed during the booking process?

While the site often advertises competitive prices, some reviewers experienced changes in price during the booking process. It’s recommended to review the total cost before finalizing any booking.

What documentation will I receive after payment?

After payment, customers usually receive booking confirmation. However, some have only received screenshots or minimal documentation after paying balances, rather than formal emailed receipts, so requesting formal proof may be necessary.

About Holiday Hypermarket

Travel Agencies
Holiday Hypermarket is an online travel agency specializing in providing holiday deals to a wide variety of destinations. The company offers users access to holiday packages, including flights and accommodation, through its digital platform. It operates as a third-party provider, connecting travellers with deals from partner tour operators and service providers.

The company manages holiday bookings via its website, where users can browse, filter, and purchase trips according to their preferences. Customer service and administrative processes operate primarily online and by phone, handling inquiries, support cases, and payment transactions. Holiday Hypermarket updates deals frequently and facilitates changes or issues according to internal policies and agreements with travel partners.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.