homepage
/
Birmingham
/
Bbq Restaurants
/
Hickory'S Smokehouse
Hickory'S Smokehouse

Hickory'S Smokehouse Reviews Summary

Bbq Restaurants | Birmingham

What do customers say about Hickory'S Smokehouse?

As of Apr 13, 2024, 3174 customers have reviewed this business and rated it 4.4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
April 13, 2024
Last updated
April 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
3174
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Hickory'S Smokehouse's customer reviews analysis

An analysis of the most recent reviews for Hickory's - Castle Bromwich reveals a largely positive reputation, underpinned by consistent praise for the food quality, customer service, and overall dining experience. Patrons commonly commend the variety and flavor of the meals, notably mentioning menu items like Southern Fried Chicken, Barbecue Hand Pulled Pork, and Half A Smoke Hickory Chicken. The atmosphere is frequently described as inviting, with many reviews highlighting a quintessentially American experience within the establishment. The staff are reported to be attentive and hardworking, contributing to smooth experiences even for larger groups. Additionally, mention of special deals, freebies like popcorn, and accommodations such as ample parking and wheelchair access align with customer satisfaction. Nevertheless, to draw a comprehensive conclusion regarding the company's reputation, both common praises and criticisms across these customer experiences must be considered.

Positive Feedback

Customer feedback for Hickory's - Castle Bromwich is robustly positive in several key areas. The food is repeatedly celebrated for its high quality and tastiness, with specific dishes such as the Smokehouse Platter and Barbecue Hand Pulled Pork distinguished as delicious and flavorful. The Southern Fried Chicken Strips, in particular, are compared favorably to popular alternatives. The restaurant's ambiance is noted to enhance the dining experience, evoking an authentic American vibe that customers find immersive. Staff friendliness and helpfulness also surface as prominent positives, from helpful recommendations to congenial service. Many customers appreciate the value offered by mid-week deals and the thoughtful amenities like a cinema room for children and a large, accessible parking area, which augment the restaurant's appeal for a broad range of patrons.

Concerns and Threads

While the majority of reviews for Hickory's - Castle Bromwich are positive, there are minimal negative aspects mentioned in customer feedback. One aspect highlighted is the dessert offerings, particularly the texture and taste of the waffles, which did not completely meet the expectations of some diners. Some customers might desire a larger selection of vegetarian options, as the current menu is heavily centered around meat dishes, potentially limiting for those with different dietary preferences. Price is also a note of consideration, as a few patrons imply the menu items are not inexpensive; though, the quality and atmosphere are thought to compensate for the cost. These critiques, while relatively minor in the context of overwhelmingly favorable reviews, do offer potential areas for improvement.

Frequently asked questions about Hickory'S Smokehouse

Is Hickory's - Castle Bromwich suitable for large groups and special occasions?

Yes, Hickory's is suitable for large groups and special occasions. Reviews show that they are capable of hosting bigger parties smoothly and maintain customer satisfaction throughout the experience.

Are there any meal deals or special offers available?

Hickory's offers deals during the weekday, from Monday to Thursday, which customers find economically beneficial, as it provides more value for money spent.

Does Hickory's - Castle Bromwich have vegetarian options?

The restaurant does have vegetarian options such as Mac n Cheese and a veggie burger. However, their main focus is on meat dishes, which are a significant part of the menu.

Recent customer reviews and testimonials for Hickory'S Smokehouse

Hickory'S Smokehouse
Kat
5-Star
3 months ago
Amazing food! There were 8 of us in total so we had booked a table in advance. The food is really good and the staff work really hard to maintain customer satisfaction. I always worry when we're in a group that something will go wrong but it all went really smoothly. Would recommend.
Hickory'S Smokehouse
Gordon Pithie
5-Star
3 months ago
Superb meal, staff friendly and helpful. Food and company excellent. Great atmosphere. We will be back
Hickory'S Smokehouse
Uktravels__
5-Star
4 months ago
After visiting Hickory's in Chester last year and thoroughly enjoying it, we decided to check out our local location. We opted for… - Southern Fried Chicken - Barbecue Hand Pulled Pork - Half A Smoke Hickory Chicken - Cookies & Cream Waffle The Southern Fried Chicken Strips we started off with were so good, I forgot to take a photo. The strips had a similar taste to the boneless banquet strips from KFC. The pulled pork was to die for, and so filling. It was mixed with beans which I didn't think I would like, but surprisingly they tasted incredible together. The half of chicken was cooked so well. It was really yummy, and the house BBQ added so much flavor. The waffle dessert we enjoyed, but mainly the toppings as the waffle itself wasn’t really what we prefer taste and texture wise. Hickory's is a place we will always recommend because the food is consistently great and never disappoints.
Read all reviews

About Hickory'S Smokehouse

Bbq Restaurants
Grilled steaks & slow-smoked American BBQ dishes in chill digs with TV sports & play areas.
Expand