This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.
What do customers say about Bulgogi Grill?
As of Apr 16, 2024, 524 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Bulgogi Grill's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.
About this report
This report was produced by Trustguide on Apr 16, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source
Created by
Trustguide
Published on
April 16, 2024
Last updated
April 16, 2024
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Satisfaction Score
Based on the set of reviews used to generate this report, it appears that of Bulgogi Grill's customers had a positive experience.
As of Apr 16, 2024, 524 customers have reviewed this business and rated it 4.7 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.
Analysis of recent reviews for Bulgogi Grill suggests an overwhelmingly positive overall company reputation. Customers express high levels of satisfaction with the dining experience provided by the restaurant, which includes factors such as food quality, service, and atmosphere. The restaurant is commended for its attentiveness to dietary needs, as evidenced by an accommodation for shellfish allergy, and proactive customer service where staff thoroughly explain the dining process and are readily available to assist guests. The BBQ element seems to be a unique point of attraction, with customers enjoying the interactive cooking experience. Additionally, the provision of unlimited side dish refills receives special mention, enhancing the value-for-money perception. However, there is notable feedback concerning the additional 10% staff charge and discomfort due to small table sizes for larger parties. Despite these criticisms, the observed trends reflect an establishment that successfully merges culinary authenticity with efficient service, culminating in a dining experience that customers find memorable and recommendable.
Positive Feedback
Key positive aspects of customer feedback for Bulgogi Grill encompass various dimensions of the dining experience. Acknowledgment is given to the quality and flavor of the food, with specific praise for the marinated beef and the authenticity of Korean cuisine offerings. Customers find the unlimited refills of side dishes and rice to be particularly pleasing. The service is frequently described as excellent, characterized by friendly, helpful, and attentive staff. This attentive service extends to explaining menu items, managing the heat for BBQ, and ensuring customers are comfortable and satisfied throughout their meal. The atmosphere is described as cozy, inviting, and authentic, attributing to a memorable dining experience. Cleanliness and adherence to safety measures have also been noted positively. Lastly, the thoughtful touches such as the provision of complimentary drinks for special occasions add to the positive reception of Bulgogi Grill.
Concerns and Threads
Despite the abundance of positive feedback, several negative aspects have been highlighted by some customers. There are concerns about the pricing, with the restaurant being perceived as on the expensive side, possibly augmented by the added 10% staff charge which might deter value-conscious diners. While the dining experience itself is well-regarded, the physical space for groups of diners is criticized; specifically, the size of the tables for a party of four is considered too small to accommodate the full complement of the ordered set meals comfortably. This issue raises concerns about the ergonomics and comfort of diners enjoying the Korean BBQ experience. There also seems to be some confusion regarding directions to the restaurant with one reviewer noting inaccuracies in Google Maps, which could potentially result in frustration for first-time visitors.
Frequently asked questions about Bulgogi Grill
Does Bulgogi Grill accommodate dietary restrictions such as shellfish allergies?
Yes, Bulgogi Grill is attentive to dietary needs and can make accommodations for customers with allergies, such as swapping out dishes containing shellfish.
Are there any additional charges to be aware of when dining at Bulgogi Grill?
Customers should be aware that there is an additional 10% staff charge added to the bill at Bulgogi Grill.
Is the side dish & rice service limited or can customers request for more?
Bulgogi Grill offers unlimited refills of rice and side dishes, allowing customers to request more at no extra charge.
Recent customer reviews and testimonials for Bulgogi Grill
Matt English
5-Star
3 days ago
What a great place! Never had Korean BBQ before and I'm so glad I did. 3 adults enjoying Leeds for the day so our son booked the table as a nice surprise lunch and we all went for the BBQ. We were looked after from start to finish by the staff, explaining what we had and swapping a few dishes as my wife had a shellfish allergy. Great fun sticking all the meat on the BBQ with loads to spare and unlimited refills of rice and side dishes! Next time, I will fast for a bit to really maximise the refills 😁
Sara
5-Star
6 months ago
I recently had the pleasure of dining here and it was nothing short of extraordinary. From the moment I walked in, I was greeted with warm hospitality and a cozy, inviting atmosphere.
The highlight of the evening was, undoubtedly, the best customer service. What truly set this place apart was the attentive, friendly and knowledgeable staff. They guided us through the menu, ensuring the power of heat and if we need more rice or other side.
The marination was exquisite, allowing the meat to melt in your mouth with each succulent bite.
Side dishes were a delightful complement to the main course. Each dish was meticulously prepared, showcasing a diverse range of flavors and textures.
The ambiance was vibrant, yet intimate, making it an ideal setting for a memorable dining experience. The cozy seating arrangements and subtle Korean decor added a touch of authenticity to the evening.
I must also commend the restaurant’s commitment to cleanliness and safety measures, which provided an added layer of comfort.
Quynh Anh Vo
5-Star
a month ago
Bulgogi BBQ is an exquisite restaurant where you can experience a piece of Korean cuisine. The meat cuts and portions are carefully measured and all the side dishes like rice and kimchi are refillable. The staff are very lovely and are there for you at every moment to help with the grill, sides and cleaning. It is on the expensive side but it makes up with delicious meat, dedicated stuff and cosy atmosphere. It is always a treat do dine here.
Note that there is 10% staff charge.
Trustguide uses artificial intelligence to provide concise, neutral, unbiased, and objective summaries of business reviews. This synthesis allows our users to efficiently comprehend the experiences, praises, complaints, and inquiries of existing customers. The summaries are derived from popular review websites, ensuring that the source material is both reputable and publicly accessible.
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