The overall reputation of Hays Travel Allerton Road is presented as impressive in recent customer reviews. There is a consistent pattern of praise for their exceptional customer service, with particular commendations directed towards the staff's friendliness, willingness to assist, patience, and ability to secure the best deals. The clientele appears to value the expertise of the staff, as evidenced by the stress-free holiday experiences they enjoyed. Notable mentions of staff members such as Megan, Jeni, Rachael, and Jess speak volumes about the personal approach adopted by the agency in servicing clients. Despite the overarching positive feedback, there is a concerning report about an unpleasant encounter with a staff member identified as Jenny, which indicates a singular negative experience that could potentially affect the company's otherwise commendable service record.
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