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Harborne Spa And Clinic
Harborne Spa And Clinic

Harborne Spa And Clinic Reviews Summary

Rated 4.5 Star based on 162 Reviews

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Overall Rating
4.5
/5
162
reviews
Excellent
Good
Average
Fair
Poor
Published on
March 24, 2024
Last updated
March 24, 2024

What do customers think about Harborne Spa And Clinic?

The overall company reputation of Harborne Spa & Clinic is reflected in a mixture of highly positive and some critical customer feedback. The majority of reviews centre around the praises for a technician named Kadesha, who consistently receives accolades for her excellent service, professionalism, and friendliness. Customers mention relaxing and satisfying pedicures, full body massages, and gel treatments with Kadesha as highlights of their visit. In contrast, the spa has received criticism on a few accounts, such as the poor quality of a manicure and pedicure service, a below-average and seemingly inexperienced massage experience, and the issue of gels chipping within days. While there is a readiness to address problems, such as offering to fix the chipped gels, it appears that timing and execution of service recovery may not always meet customers’ expectations. The dichotomy of experiences suggests that, while the spa has the potential to provide an outstanding service, there are inconsistencies in service quality that affect its overall reputation.

Positive Feedback

Positive customer experiences at Harborne Spa & Clinic are frequently associated with the service provided by Kadesha, who is mentioned by several customers for her exceptional skills and friendly demeanor. The aspects of service commended include indulgent treatments like full body massages and scrubs, thorough and relaxing pedicures, as well as careful attention to customers’ needs during gel nail treatments. Clients appreciate the spa's inviting atmosphere, from a pleasant reception area to the accommodating nature of the staff. The treatment range and quality of products in use are also noted positively. The willingness of the staff to rectify service issues, such as repairing chipped gels, points to a dedication to customer satisfaction. Overall, these elements contribute to a positive reputation and customer experience when the services are delivered to the clients' expectations.

Concerns and Threads

Despite many positive reviews, Harborne Spa & Clinic faces criticisms that primarily center on the quality of specific treatments and the expertise of the staff. Customers expressed dissatisfaction with experiences such as a manicure and pedicure deemed the worst ever encountered, questioning the value for money spent. Another negative aspect includes the duration of gel nail treatments, some of which chipped within three days. Moreover, a customer expecting an indulgent experience for the price paid described a massage and Indian head massage as below average, lacking in technique and inducing less relaxation than intended, indicating potential variability in staff training or performance. These issues underline the necessity for consistent service quality across all offerings and staff members to prevent damage to the spa’s reputation.

Frequently asked questions about Harborne Spa And Clinic

What services are highly recommended at Harborne Spa & Clinic based on customer reviews?

Based on customer feedback, services provided by the technician Kadesha, such as full body massages, scrubs, pedicures, and gel nail treatments, are highly recommended and associated with positive experiences.

How does Harborne Spa & Clinic handle service issues such as chipped gel nails?

The spa appears willing to address service issues such as chipped gel nails by offering to fix them, albeit customers should be aware that scheduling a follow-up may not always align with their timing.

Are there any concerns I should be aware of before booking a treatment at Harborne Spa & Clinic?

Based on some customer critiques, potential concerns might include the consistency of the treatment quality and the expertise of certain staff members, primarily related to manicure and pedicure services and the effectiveness of massage techniques.

What are customers saying about Harborne Spa And Clinic

Harborne Spa And Clinic
Zeinab Safi
5-Star
a week ago
Got a spa pedicure done with kadesha. 10/10 service. My nails turned out absolutely lovely. It was very relaxing especially the gentle exfoliation. I am very happy with the service provided by her.
Harborne Spa And Clinic
Marta Boras
5-Star
6 months ago
The worst manicure and pedicure I ever had in my life. I took those pictures 5 minutes after .I think my 8 year old daughter would do a better job. 45£ for nothing. Never again!!!
Harborne Spa And Clinic
morgan jarvie
5-Star
3 months ago
lady who did my nails was lovely, but gels that were put on and they only lasted 3 days before chipping on 3 separate nails :( really sad:/ was going to have them fixed and they were happy to do that, though, which was good, just didn’t work out time-wise
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About Harborne Spa And Clinic

Spas
Harborne Spa & Clinic is located in Harborne Village. They are specialists in beauty, holistic and therapeutic treatments, delivering great quality at reasonable prices in a friendly and professional environment. They believe that your experience from the moment you walk into a spa or salon is as important as the treatment you receive – and they deliver personal service and exceptional quality in both. From the moment you enter, the atmosphere is set with soothing music and natural scents. Their treatment areas are individually dressed, warm, inviting rooms where you can truly ease away your stresses – whether you go for a mammoth pamper session or just a quick brow wax!
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