Handepay Reviews

The overall sentiment of reviews for Handepay’s payment processing service is strongly positive, with customers repeatedly mentioning helpful, approachable, and professional staff, especially citing specific team members such as Mike Flay, Tom Singleton, and Lisa Armstrong. Customers praise both the onboarding process and ongoing support. The only notable criticism relates to difficulties with contract cancellation and terminal returns after a long-term relationship, highlighting potential slow or complicated exit procedures.

Recurring positive themes include attentive customer care, clarity of information, ongoing assistance, and a non-pushy sales approach. Cost savings and improved system reliability are highlighted, particularly when switching from competitors, as well as ease of machine setup and practical help with compliance. Multiple reviews specifically mention staff members checking in post-sale and being readily accessible for questions.

Based on the reviews, Handepay is recognized for dependable, knowledgeable, and approachable payment processing support for businesses, especially in the UK. The focus on dedicated staff and straightforward processes contributes to a trustworthy and positive business reputation, despite isolated administrative concerns about contract termination.

Handepay provides payment processing solutions, including card machines and related services, for businesses. They operate predominantly as a business-to-business service provider, assisting businesses with the setup, maintenance, and management of card payment terminals and associated transaction support. Their services are delivered in person by dedicated account managers.

The company’s operational model centers on personalized account management, with staff members providing tailored advice and support throughout the onboarding process and after installation. They offer on-site setup, help with compliance, and ongoing check-ins. The workflow involves direct communication with clients to address queries, review options, and ensure efficient system operation.