H. Samuel

H. Samuel Reviews Summary

Jewellers | Liverpool

What do customers say about H. Samuel?

As of Apr 09, 2024, 641 customers have reviewed this business and rated it 4.6 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
April 9, 2024
Last updated
April 9, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Verified by
Overall Rating
Customer Satisfaction Rate
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

H. Samuel's customer reviews analysis

H. Samuel has garnered positive acclaim with regards to customer satisfaction and service quality as evidenced by recent reviews. Staff members exhibit professionalism, patience, and a personal touch, providing a bespoke customer experience that is both efficient and caring. The notable enthusiasm and expertise in guiding customers through their purchases, whether it is adjusting a watch, choosing wedding rings, or advising on ear piercing procedures, contribute heavily to the company's reputation for excellent service. There are instances of staff going beyond expectations, exemplifying the store's commitment to meet individual customer needs. In terms of trends, the Liverpool store in particular has received multiple commendations, suggesting a consistent level of service excellence at this location.

Positive Feedback

H. Samuel's positive feedback concentrates on the exceptional level of customer service delivered by its staff. Employees such as Alex, Liv, and Annelise are routinely cited for their understanding, patience, and attentiveness. Such behavior not only fosters comfort during the shopping experience but also builds trust between the customers and the jeweler. The staff's professionalism and helpful nature in educational aspects like health and safety during ear piercing, as well as their expertise in jewelry, are highly praised. The proactive assistance offered even during busy periods and the capability of personnel to cater to specific customer preferences within budget constraints further establish H. Samuel's dedication to customer satisfaction.

Concerns and Threads

Despite the overwhelmingly positive feedback, the reviews provided do not present substantive material for evaluating the negative aspects of customer feedback. The absence of negative commentary is noteworthy, suggesting that issues, if any, were not significant enough to be mentioned by these particular customers. However, this lack of negative feedback is not indicative of a perfect customer experience across all interactions and should not be taken to assume the absence of any areas for improvement within H. Samuel's customer service or operations.

Frequently asked questions about H. Samuel

Can H. Samuel staff assist customers with disabilities or special needs?

Yes, H. Samuel staff like Alex have demonstrated that they can assist customers with disabilities or special needs, customizing their service approach to ensure every customer is able to enjoy and benefit from their shopping experience.

Does H. Samuel offer a diverse range of jewelry that fits various budgets?

Yes, according to customer feedback, staff like Thomas are skilled in offering a selection that caters to the customer's style preferences while remaining within their budget, indicating an assortment of products meant to cater to a diverse customer base.

Are H. Samuel employees knowledgeable about the products and services offered?

Employees are frequently complimented for their knowledge and expertise in jewelry and related services. They provide helpful information and education on products, care, and additional services, ensuring customers make well-informed decisions.

Recent customer reviews and testimonials for H. Samuel

H. Samuel
4 months ago
On the afternoon of Thursday 30th November 2023 - I had a pleasent interaction with Alex (Retail Assistant) due to my explanation of my Learning Disabilities making it difficult to set the right time to my recent Casio Black Friday purchase. Alex was very understanding and set the precise time to the second for London (UK). I then noticed that the watch was too loose resulting in a request for two links needing to be removed. Alex once again was very helpful doing this task in a efficient manner. Brilliant customer service.
H. Samuel
Amy Smith
a week ago
Liv was so helpful today when we came to the store to purchase our wedding rings. I was very picky but she was so patient with me and understanding. She made us both feel so comfortable and filled us in on all we needed to know. Thank you to Sophie as well for cleaning my ring and being so lovely!
H. Samuel
Karen Brennan
a week ago
Visited the shop on Saturday for an appointment for ear Piercing, for my Daughter, Kasper performed the peircing on my daughter, Kasper was very professional and caring through out the procedure.Kasper explained what was being done and Health and safety throughout. I would highly recommend the service in the shop from all staff we spoke to as had previously been advised a few days before the appointment by a lady about earring styles, But Kasper was fantastic! And went above and beyond, Great customer service Kasper! My Daughter is very happy with her new pierced ears. Thank you. 😊
Read all reviews

About H. Samuel

High-street chain selling men's & ladies' gold, silver & diamond jewellery, watches & gifts.