Ground Support Cafe Reviews
Rated 4.3 based on 810 Reviews
Cafes in New York
399 W Broadway, New York, NY 10012, United States
Published on
January 15, 2024
Last updated
July 10, 2025
Ground Support Cafe has garnered a reputation as a welcoming establishment, earning particular praise for its dedicated and personable staff, as documented by long-term patron Thomas. The diverse menu, featuring carefully prepared items such as the BEC sandwich with marinated bacon, receives frequent commendation, contributing to a perception of quality culinary offerings. The ambiance of the cafe is generally well-regarded, with frequent mention of the comfortable seating and modern decor that accommodates guests looking to dine, work, or relax. While there is a strong appreciation for the cafe's environment and the convenience provided by amenities such as power outlets and wifi, customer reviews point out that certain issues detract from the overall experience. These include the perceived loudness of the cafe, uncomfortable seating arrangements, and some dissatisfaction with specific beverages which do not meet expectations, such as the matcha latte. Reports of slow wifi and insufficient quietude for focused work are additional factors influencing customer feedback.
Yes, the cafe offers various seating arrangements including communal tables with power outlets, ideal for those looking to work or enjoy a meal. However, some customers have mentioned uncomfortable seating and a noisy environment that may affect the workspace experience.
The BEC sandwich, particularly recognized for its marinated bacon, along with other food offerings like turkey sandwiches and avocado toast, are frequently highlighted as favorites by patrons. The cafe's coffee also receives praise, though some beverage options such as the matcha latte have received mixed reviews.
While the cafe provides amenities such as wifi and outlets at every table, some customers have found the atmosphere to be noisy, which may not be conducive to quiet work or study. Those in need of a quieter environment may wish to consider the cafe's peak times before visiting.
Low-key coffee shop with communal tables & outdoor benches pulling espresso & offering light snacks.
