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Ground Support Cafe Reviews

Rated 4.3 based on 810 Reviews

399 W Broadway, New York, NY 10012, United States

Cafes | New York, NY

Published on
January 15, 2024
Last updated
March 13, 2024

Reviews Summary

Ground Support Cafe has garnered a reputation as a welcoming establishment, earning particular praise for its dedicated and personable staff, as documented by long-term patron Thomas. The diverse menu, featuring carefully prepared items such as the BEC sandwich with marinated bacon, receives frequent commendation, contributing to a perception of quality culinary offerings. The ambiance of the cafe is generally well-regarded, with frequent mention of the comfortable seating and modern decor that accommodates guests looking to dine, work, or relax. While there is a strong appreciation for the cafe's environment and the convenience provided by amenities such as power outlets and wifi, customer reviews point out that certain issues detract from the overall experience. These include the perceived loudness of the cafe, uncomfortable seating arrangements, and some dissatisfaction with specific beverages which do not meet expectations, such as the matcha latte. Reports of slow wifi and insufficient quietude for focused work are additional factors influencing customer feedback.

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What Customers Are Saying About Ground Support Cafe?

Trustguide uses AI to extract key phrases from reviews about Ground Support Cafe and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Ground Support Cafe's customers had a positive experience.

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Ground Support Cafe Ratings

5

As of Based on 810 revies as of Jan 15, 2024

Ground Support Cafe Score

As of Based on 810 revies as of Jan 15, 2024

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Customer Reviews

As of Mar 13, 2024, 810 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Ground Support Cafe's publicly available reviews View source

Mr “HB” Lee rated Ground Support Cafe 5 stars
a month ago
I LOVE THIS PLACE. I LITERALLY COME EVERYDAY for 6 years!!! The staff is amazing, they remember your name and treat you like family. Im definitely an long distant cousin. Danny, G, and Rasha keeps this place running like an oiled machine! Perfect place to eat, relax, do work or a quick stop for coffee. What i really want to talk about is the food and the chefs! Its a kept secret but not after today! Jimmy, Jose, Pali, and Isabel! OMG THANK YOU FOR ALWAYS GIVING ME THE BEST FOOD! Today i had the best BEC sandwich ever. The bacon is marinated in syrum and thyme overnight..yesss amazing. From the broccolini bowl, egg sandwich, egg and bean burrito, turkey sandwiches, and avocado toast!!! All of it is amazing. Do i even have to mention the coffee lol Please go check them out! I cant wait to see whatelse ya cook up here. Ya long lost cousin Thomas
Kavya Rajesh rated Ground Support Cafe 5 stars
2 months ago
Very happy with the giant size and creaminess of the large cappuccino. The interior was beautifully decorated with lots of seating, will be back to try food
Julia rated Ground Support Cafe 5 stars
2 months ago
Great place for take away coffee! Or you can drink it in the sun outside and chat with other guests, which have always been really nice! The coffee is delicious and the cookies too. The vibe indoors is not as nice but they have beautiful decor. Will definitely keep coming back here!

Frequently Asked Questions About Ground Support Cafe

Does Ground Support Cafe have options for seating and workspace?

Yes, the cafe offers various seating arrangements including communal tables with power outlets, ideal for those looking to work or enjoy a meal. However, some customers have mentioned uncomfortable seating and a noisy environment that may affect the workspace experience.

Are there any standout menu items at Ground Support Cafe?

The BEC sandwich, particularly recognized for its marinated bacon, along with other food offerings like turkey sandwiches and avocado toast, are frequently highlighted as favorites by patrons. The cafe's coffee also receives praise, though some beverage options such as the matcha latte have received mixed reviews.

Is Ground Support Cafe a good place for quiet work or studying?

While the cafe provides amenities such as wifi and outlets at every table, some customers have found the atmosphere to be noisy, which may not be conducive to quiet work or study. Those in need of a quieter environment may wish to consider the cafe's peak times before visiting.

About Ground Support Cafe

Cafes

Low-key coffee shop with communal tables & outdoor benches pulling espresso & offering light snacks.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.