homepage
/
Edinburgh
/
Office Cleaning Companies
/
Greenleaf Cleaning Service Ltd

Greenleaf Cleaning Service Ltd Reviews Summary

Unclaimed
Claimed

Office Cleaning Companies | Edinburgh

22 Gorgie Rd, Dalry, Edinburgh EH11 2LZ

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Greenleaf Cleaning Service Ltd?

As of Mar 13, 2024, 15 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Greenleaf Cleaning Service Ltd's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
February 26, 2024
Last updated
March 13, 2024
This demo page is used to illustrate the benefits of a premium Trustguide's listing. Learn more

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Greenleaf Cleaning Service Ltd's customers had a positive experience.

Positive
Neutral
Negative
More details
Greenleaf Cleaning Service Ltd

Own this business?

Claim your Trustguide profile ans start building genuine reltionship wih your customers.
Learn more

Greenleaf Cleaning Service Ltd's customer reviews analysis

The overall reputation of GreenLeaf Commercial Cleaning, as evidenced by customer feedback, reflects a company that predominantly excels in its service delivery but is not without its blemishes. Clients repeatedly commend the cleanliness standards, friendly and professional team, and the company's dedication to going above and beyond in service. Reviews emphasize the staff's polite and respectful demeanor and remark on the high standards maintained, especially in hospitality environments. However, a notable instance of inappropriate conduct by a company driver has evidently tarnished the firm's professional image. This incident stands as a solitary but emphatic mark against an otherwise positive customer experience trend, indicating that while the cleaning services receive high praise, factors unrelated to cleaning performance can have a substantial impact on company reputation.

Positive Feedback

Customer feedback hails GreenLeaf Commercial Cleaning for their outstanding level of service, underlining the company's effectiveness, professionalism, and attention to detail. Clients report exceptionally high standards of cleanliness, particularly in the hospitality sector, which has contributed to repeat business and strong recommendations. The staff consistently receives accolades for their politeness, respectfulness, and the willingness to go the extra mile. Reviewers also highlight a positive work environment, which appears to translate into higher quality service delivery. The aggregation of these testimonials points to a robust, customer-centric company ethos that not only meets but often exceeds client expectations.

Concerns and Threads

Despite the significant positive feedback, GreenLeaf Commercial Cleaning's image is marred by an isolated but serious breach of professional conduct involving a driver's behavior on the road. The reported incident of the driver’s aggressive encounter with another road user is conspicuously at odds with the company's otherwise commendable reviews. Such behavior on public roads, attributed to the company through its vehicle branding, has the potential to substantially damage the firm's reputation and suggests a need for stringent policies on employee conduct outside of service delivery proper.

Frequently asked questions about Greenleaf Cleaning Service Ltd

What services does GreenLeaf Commercial Cleaning specialize in?

GreenLeaf Commercial Cleaning specializes in commercial cleaning services, with a strong reputation for maintaining high cleanliness standards, particularly in the hotel industry. Their services are noted for thoroughness and attention to detail.

How does GreenLeaf Commercial Cleaning address customer service concerns?

Customer service concerns are taken seriously by GreenLeaf Commercial Cleaning, as evidenced by the repeated commendations of their professionalism and client-focused approach. The company aims to exceed expectations and is responsive to feedback.

What measures does GreenLeaf Commercial Cleaning take to ensure staff professionalism?

While most feedback indicates a highly professional staff conduct, the reported road incident involving a company vehicle suggests that there may be scope for GreenLeaf Commercial Cleaning to review and reinforce policies surrounding employee behavior, to uphold their overall strong reputation.

Recent customer reviews and testimonials for Greenleaf Cleaning Service Ltd

Greenleaf Cleaning Service Ltd
UK audits
1-Star
a week ago
Just seen one of your drivers behave atrociously. He was driving in the wrong side of the road in Gorgie in a blue Tesla. The oncoming driving rightly so beeped his horn at the car and the man in the Tesla proceeded to pull up meet to the car and hurl abuse at the driver for about 20-30 seconds. It was shocking behaviour and NOT a good representation of your company to say the least. If you’re gonna let people drive your vehicles then make sure they behave like grown ups.
Greenleaf Cleaning Service Ltd
Paulina Stefańska
1-Star
5 months ago
The best cleaning company ever! Super friendly, extremely efficient and the job well done. I hope we will have opportunity to cooperate again. Thank you!
Greenleaf Cleaning Service Ltd
Liza telfer
1-Star
8 months ago
I have stayed in one of the hotels twice now and what a beautiful hotel the cleanliness was 5 star not one fault at all. Everything was well presented.and can see that the cleaners have took that extra time to make it perfect for guests to come back. I have book back in this summer as I really enjoyed my stay. Thanks you to the staff for making my stay more welcome .
Read all reviews

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.7
/5
15
reviews
Excellent
Good
Average
Fair
Poor
More details

About Greenleaf Cleaning Service Ltd

Office Cleaning Companies

We Are An Environmentally Friendly Cleaning Company Who Specialise In Commercial Cleaning. We Can Offer Full Project Management Services Tailored To You And Your Commercial Asset Whether It Is Hotel Or Commercial Office. We are an Edinburgh Based Company And Are Proud To Serve Edinburgh, The Lothians and Fife.

Expand