Cappstone Reviews Summary

Office Cleaning Companies | San Francisco, CA

What do customers say about Cappstone?

As of Apr 25, 2024, 17 customers have reviewed this business and rated it 5 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

GREAT experience with Cappstone

Highly recommend

best experience opening our office

could not be happier

Very happy and highly recommend

great experience working with this company

such a great experience

came through

great partner

will over-deliver

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
April 25, 2024
Last updated
April 25, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Verified by
Overall Rating
Customer Satisfaction Rate
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Cappstone's customer reviews analysis

Reviews of Cappstone Inc. suggest a notably positive company reputation with a focus on responsiveness, professionalism, and comprehensive service offerings. Customers consistently praise the swift and accommodating service, highlighting examples of Cappstone's ability to provide timely quotes and complete services such as deep cleaning, electrostatic disinfection, and regular maintenance. There appears to be a strong emphasis on the company's adaptability and proactive stance, particularly in response to COVID-19 concerns, enhancing client trust. The feedback suggests that Cappstone is considered by many to offer good value and is often commended for their well-executed cleaning services, which has directly impacted the perception of their overall customer experience in a positive light. Recurrent themes such as promptness, meticulousness, and thoroughness in cleaning and customer service are evident throughout the reviews.

Positive Feedback

Cappstone Inc. has garnered acclaim for several key aspects of their service. Primarily, their responsiveness stands out, with multiple reviews emphasizing their rapid quotations and ability to initiate services within the same week of contact. Quality of service is another frequently mentioned positive attribute; clients express satisfaction with significant cleanliness improvements and detailed attention to office spaces, often described as transforming outdated or unsatisfactorily cleaned environments. The versatility of services, including deep cleaning, electrostatic spraying, regular maintenance, and sourcing of protective equipment like plexiglass dividers, strengthens their favorability among customers. Moreover, the company's agility in adapting to increased cleaning demands due to the pandemic is repeatedly recognized, illustrating their commitment to customer needs and safety protocols.

Concerns and Threads

The provided reviews do not explicitly detail negative experiences or criticisms from clients regarding the servicing of Cappstone Inc. Without such data, it is challenging to discern specific areas of discontent or issues directly from the customers' perspectives. Should any drawbacks exist, they are not reflected in the current set of reviews. However, it should be noted that an absence of negative feedback does not necessarily imply a perfect service record, but rather that any limitations or areas of improvement have not been identified within this particular dataset of customer feedback.

Frequently asked questions about Cappstone

How quickly can I expect Cappstone Inc. to respond to service inquiries?

Based on customer reviews, Cappstone is known for their swift response time. They often provide quotes and are able to begin service within the same week of initial contact.

Does Cappstone offer services that go beyond standard cleaning?

Yes, Cappstone's services extend beyond standard cleaning to include regular maintenance tasks such as power washing and window cleaning, as well as the provision of plexiglass dividers and comprehensive sanitation programs.

How does Cappstone handle cleaning and sanitation in response to COVID-19?

Cappstone has been proactive in their cleaning and sanitizing efforts to protect against COVID-19, offering services such as deep cleaning and electrostatic disinfection. Clients note their flexibility and professionalism in adapting services to meet changing needs during the pandemic.

Recent customer reviews and testimonials for Cappstone

courtney s
3 years ago
We had a GREAT experience with Cappstone! They were super responsive - the rep came out to give me a quote the same week I inquired about their services. The quality was great. Let me tell you, our offices are OLD and probably never deep cleaned. Cappstone was able to get us to a normal cleanliness level after just one cleaning, and I didn't see anything really missed. I thought the value was good too. I will definitely keep them in mind for annual cleaning at our annexes.
Eric Ziskin
3 years ago
Cappstone was great! It was time to get back in the office and we needed an electrostatic spray and disinfection. They responded with a quote and info super quick and were able to service the space the same week I reached out. Highly recommend
Randi Kelly
2 years ago
Just had the best experience opening our office. Our old company wasn’t that great so time for a change and Michael and his Cappstone team deep cleaned and got everything cleaned up and moved some furniture around and will now be cleaning our space 2x/week until we full repopulate and then will bump the service to 5x. So glad to have found them.
Read all reviews

About Cappstone

Office Cleaning Companies
Cappstone Inc. is responding to the COVID-19 pandemic and here to assist your business with tech-enabled disinfecting and sanitizing solutions. Custom Janitorial & Building Services - GBAC ISSA Compliant - OSHA Compliant - Hazardous Waste Compliant - Emergency Response Ready The Bay Area’s premier full-service commercial cleaning company. Our janitorial services are tailored to meet the needs of your business, whether you have five employees or five hundred. With our award-winning cleaning services, even the largest of businesses can rely on a job well done, every time. Cappstone has regional locations serving San Francisco, North Bay, South Bay, East Bay, and the Peninsula! Please contact us for a custom quote or with any questions.