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Better Choice Cleaning Reviews Summary

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Office Cleaning Companies | Houston, TX

4232 Mangum Rd, Houston, TX 77092, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Better Choice Cleaning?

As of Apr 25, 2024, 92 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Better Choice Cleaning's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

Excellent job!

went above and beyond my expectations

was neat and efficient

Phenomenal job!

meticulous attention to detail

Fantastic move out clean

The carpets look like brand new!

very thorough

I was dissatisfied with my experience

definitely not DEEP cleaning

About this report

This report was produced by Trustguide on Apr 25, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
April 25, 2024
Last updated
April 25, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of Better Choice Cleaning's customers had a positive experience.

Positive
80%
Neutral
0%
Negative
20%
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Better Choice Cleaning's customer reviews analysis

Better Choice Cleaning appears to have a strong reputation based on customer reviews, with several reviews praising their thoroughness, professionalism, and the quality of the cleaning services provided. The company is noted for its punctuality, preparedness, and ability to go above and beyond customer expectations, such as organizing toys and cleaning additional areas without hesitation. However, there is an undercurrent of inconsistency, as illustrated by a review that expresses dissatisfaction due to miscommunication regarding service expectations and actual performance. Customers are generally impressed by the attention to detail and the extra effort made by the cleaning staff, specifically highlighting proficient individuals and the positive impact on stressful situations like move-outs.

Positive Feedback

Most customers have expressed high satisfaction with Better Choice Cleaning’s services. Positive aspects highlighted in the reviews include punctuality, thoroughness, and the professional attitude of the staff. Cleaners are commended for exceeding expectations, such as organizing household items, addressing areas of concern meticulously, and providing deep cleaning services that leave homes smelling fresh. Reviewers have shown appreciation for the customer service aspect as well, citing transparent and consistent communication, and responsiveness to immediate scheduling needs. Recommendations are often attributed to the value customers feel they are receiving for the price paid.

Concerns and Threads

While many reviews for Better Choice Cleaning are positive, there are critical feedback instances emerging primarily from service misalignments. One particular review notes dissatisfaction with the depth of cleaning service provided and discrepancies in scheduling and service duration expectations. It highlights a sense of reluctance from the cleaners to fulfill the full extent of the paid service and a lack of effective resolution from the company when complaints are raised. Another negative aspect mentioned includes the need for customers to confirm appointments to mitigate the risk of no-shows, suggesting a potential area for improvement in company reliability and customer communication.

Frequently asked questions about Better Choice Cleaning

What should I do if the cleaning service provided does not meet my expectations?

If the service does not meet your expectations, we recommend you immediately communicate your concerns with Better Choice Cleaning. The company appears to be responsive to feedback and may offer resolutions such as discounts or re-cleaning at a reduced rate.

Can I rely on the cleaners to be punctual and stay for the full duration scheduled?

Most reviews indicate that Better Choice Cleaning is punctual and prepared, but there have been instances of scheduling issues. It’s best to confirm with the company closer to your appointment time to verify expected arrival and duration.

Is it worth opting for additional services like carpet cleaning or deep cleaning?

Based on customer feedback, additional services like carpet cleaning and deep cleaning are seen as effective and satisfactory. Ensure clear communication with the company regarding the scope of work to align expectations.

Recent customer reviews and testimonials for Better Choice Cleaning

Better Choice Cleaning
Jonathan London
5-Star
a week ago
Excellent job! They showed up on time with three workers and did a very thorough deep cleaning. The estimate of the time it would take to clean our home was on point and I feel like the price was worth the quality of the work. They even organized my children’s toys and items on surfaces and countertops which was above and beyond.
Better Choice Cleaning
Kerry McAlpin
5-Star
a month ago
Gaby arrived a bit early and was prepared to work. She was not afraid of my two dogs (which were kenneled ). Everything thing the company website said would be done was done. She cleaned everything, she was neat and efficient going above and beyond my expectations. I'm a ongoing customer moving forward. Thanks
Better Choice Cleaning
Attiyyah Bethel
5-Star
3 weeks ago
I booked with this company and was really hoping to like it and continue service w them based on the good reviews. However, I was dissatisfied with my experience. I had a scheduled three hour ‘deep’ cleaning for 8:00am and was informed the day of that they could not come until 10 which was already off putting. Then the cleaners got ‘done’ in a hour and when I questioned it the cleaning lady informed me that since there was two people cleaning it would not be a 3 hour service and they were only allowed/expected to stay for 1.5 hours. I would also like to note that before booking I called and asked the company that if the 3 hours was not used up if the cleaners can do other stuff (I.e organizing, better cleaning other areas, etc) and they told me just yeah if time is not used up you can ask the cleaners to do stuff that you would like them to do. When the cleaners were done within a hour I took a look and notice that in my closet certain areas were not vacuumed or mopped (because there was still pieces of jewelry under the floor and shoes were not moved at all) so I picked the jewelry and asked if she could take another swipe of the closet specifically showing her the area and she just vacuumed the area a little (not even mop) where I had picked up the items. This took about 5 minutes if that alms it was obvious that they did not want to/ had no intentions of sticking around and it was also very hard to communicate what else I needed or wanted. So I informed the company that I wasn’t really satisfied - don’t get me wrong the apartment was decently cleaned but definitely not DEEP cleaning (even saw the other day areas like sink edge/under was still not cleaned and untouched, door frames not cleaned well etc). And they told me don’t pay yet they would speak to their supervisor and get back to me. They got back to me and I was dissatisfied with the resolution as well which was just a discount of 10$ and a 10% discount on next cleaning (which would also be just about 10$). Found that really weird because the likelihood of me ever booking with them especially for a deep cleaning is extremely slim (nonexistent acc). So I decided just go ahead and pay it and be done and just leave a review for future people looking for a deep cleaning service. But again if you want a regular clean I’d say go ahead and book them but def not for a deep clean and do not expect them to work for the paid time. **added I don’t know why I’m unable to reply to your comment. But I originally planned to schedule for Friday and after that wasn’t available you told me Saturday at 8am was and I had to call back AFTER I ensure I could place it in my schedule. After the clean, you told me you tried it to call the cleaner with no response and that you would keep calling or that you can let your supervisor know on Monday so I opted for letting your supervisor know because I don’t have all day waiting on a clean that was supposed to be started two hours prior. And I asked you if there is another option because why would I rebook with a company that didn’t meet expectations the first time. I’m not a fan of throwing away money. And please stop with the ‘hanging up’ thing - the conversation was over after you said the only thing you all can offer is a discount and taxes off. What more can I say than ok? What else did you want to talk about??
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.8
/5
92
reviews
Excellent
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Average
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Poor
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About Better Choice Cleaning

Office Cleaning Companies
We Service Houston and the surrounding areas.
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