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Genesis Gold Group Reviews

Rated 4.5 based on 32 Reviews

9478 W Olympic Blvd #301, Beverly Hills, CA 90212, United States

Investment & Wealth Beverly Hills

Published on
July 7, 2025
Last updated
July 7, 2025

Reviews Summary

The overall sentiment toward Genesis Gold Group is predominantly positive, with many reviewers highlighting their professionalism, transparency, and knowledgeable staff. Customers frequently mention clear explanations throughout the investment process and a lack of pressure in sales tactics. There are, however, a few critical reviews pointing to issues such as unexpected fees and persistent follow-up calls after transactions, suggesting some inconsistencies in communication and clarity.

Key themes in the reviews include informative and supportive guidance for first-time precious metals investors, straightforward dealings from representatives, and the alignment of company values with customers seeking faith-based service. Multiple reviewers appreciate the patient approach of the staff and the opportunity to make independent decisions regarding their investments. Trust and integrity are commonly cited, and several customers mention that pricing and processes were clearly explained upfront.

Overall, Genesis Gold Group is regarded as a reliable choice for investors in gold and precious metals, with a strong reputation for ethical practices and attentive service. The company’s market presence is reinforced by numerous client recommendations and positive outcomes, particularly among clients new to self-directed IRAs and gold investments in the financial services sector. (158 words)
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What Customers Are Saying About Genesis Gold Group?

staff was helpful with each step

my experience exceeded all expectations

everything was laid out clearly up front

5 Stars

incredibly supportive at every turn

market knowledge, pricing of products

professionalism was outstanding

thoughtful and knowledgeable staff

Trustguide extracts key phrases from reviews about Genesis Gold Group and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of Genesis Gold Group's customers had a positive experience.

Positive
80%
Neutral
0%
Negative
20%

Genesis Gold Group Ratings

5

As of Based on 32 revies as of Jul 07, 2025

Genesis Gold Group Score

80%

As of Based on 32 revies as of Jul 07, 2025

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Customer Reviews

As of Jul 07, 2025, 32 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Genesis Gold Group's publicly available reviews View source

Chris P rated Genesis Gold Group 1 stars
3 months ago
I recently chose Genesis gold Group for an 401k rollover, the overall experience was good except they would not share purchase pricing for their products. After waiting 4 months for the transaction to complete (contract says 28 days) I was saddened to see that due to the exorbitant fees I lost 21000.00. I have removed them from access to my trust account and would warn anyone wanting to do business with these people that any investment you make will cost you one third of your investment. I will be discussing this loss with the attorney general in my state in short order due to the non disclosure. They are far from being faith based as advertised. After your initial investment they hound you to buy more before your first transaction is completed so you cannot see the fees that are charged. You can set up your own trust fund and pay true market price on your own without going through the loss. Lesson learned, never trust anyone from California!
Victor Hurtado rated Genesis Gold Group 5 stars
7 months ago
I am a new customer, I have chosen Genesis Gold Group company because they were very informative , the staff was helpful with each step of the process. My questions and concerns were answered promptly and thoroughly. I look forward to a great relationship with Genesis Gold Group.
Brian Spann rated Genesis Gold Group 5 stars
7 months ago
I recently had the pleasure of working with the Genesis Gold Group, and I must say that my experience exceeded all expectations. The team at Genesis Gold Group demonstrated professionalism, expertise, and a commitment to customer satisfaction that truly sets them apart. From the initial inquiry to the completion of our transaction, the staff was knowledgeable and helpful every step of the way. They took the time to thoroughly explain the process, ensuring that I felt comfortable and well-informed. The level of transparency and communication throughout the entire transaction was outstanding. What stood out to me was their dedication to providing tailored solutions based on my specific needs and goals. The Genesis Gold Group not only met but exceeded my expectations, making the entire experience smooth and stress-free. Additionally, their integrity and commitment to ethical business practices were evident throughout our interactions. I felt confident in the trustworthiness of the Genesis Gold Group, and this is something that I truly value when engaging in financial transactions. Overall, I highly recommend the Genesis Gold Group for anyone looking for a reliable and reputable partner in the industry. Their exceptional service, combined with a customer-centric approach, makes them a standout choice. I look forward to continued collaboration with this outstanding team.

Frequently Asked Questions About Genesis Gold Group

Will Genesis Gold Group answer questions about the investment process?

Yes, reviews indicate staff respond promptly and thoroughly to inquiries. Whether clients are new to gold investments or experienced, they receive clear explanations at each stage, helping them understand every part of the process before making decisions.

Are fees and pricing disclosed clearly before purchase?

Most customers report that costs and pricing are detailed upfront and there are no surprises. However, one review raised concerns about high fees and lack of initial pricing transparency, so prospective clients should request written fee schedules before committing.

How is pressure from sales staff handled during the investment process?

The majority of reviews emphasize a no-pressure approach. Clients note that representatives are relaxed and straightforward, allowing customers to make their own allocation decisions without experiencing hard sales tactics.

About Genesis Gold Group

Investment & Wealth
Genesis Gold Group is a company specializing in providing access to gold and precious metal investments, including self-directed IRA products and rollovers. Operating within the financial services industry, they assist individuals in purchasing gold and silver for retirement and wealth protection purposes through direct transactions and guided processes.

The company conducts business primarily through detailed consultations, offering guidance on IRA rollovers, market options, and product pricing. Team members work with clients one-on-one, walk them through paperwork, and explain investment choices. The process involves clear communication on steps and costs, with transparency emphasized throughout customer interactions.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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