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Gateway Insurance Services Ltd.
Gateway Insurance Services Ltd.

Gateway Insurance Services Ltd. Reviews Summary

Insurance Services | Edinburgh

What do customers say about Gateway Insurance Services Ltd.?

As of Feb 24, 2024, 75 customers have reviewed this business and rated it 4.9 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
February 24, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.9
/5
75
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Gateway Insurance Services Ltd.'s customer reviews analysis

The overall company reputation of Gateway Insurance Services Ltd, based on the reviews provided, is highly favorable. Customers consistently praise the professionalism, efficiency, and thoroughness of the company, particularly an individual named Gareth. Several reviews highlight the substantial financial savings achieved through the company's services, with amounts ranging from £200 to £500 on various insurance products such as car, building, contents, and public liability insurance. The absence of aggressive sales tactics is another recurrent theme, with customers appreciating the advisory approach over high-pressure sales. Instead, customers report feeling at ease with their decisions, supported by the personalized attention and clear explanations provided. The ability to get quotes and policies handled promptly and the tailored solutions that consider individual circumstances contribute significantly to a positive customer experience and the company's reputation.

Positive Feedback

Positive customer feedback for Gateway Insurance Services largely revolves around the company's ability to provide financial savings on insurance products. Many reviews mention significant cost reductions, mentioning savings of several hundred pounds. The company's professionalism and customer service quality are repeatedly commended, with staff like Gareth recognized for offering personal and efficient service. Customers highlight receiving same-day quotes, prompt policy setups, and well-explained insurance options that lead to better coverage at more manageable rates. The sense of trust and confidence inspired by their no-pressure advisory services further underlines the company's positive aspects. Previous relationships, like the case with Ransons, indicate strong customer loyalty and satisfaction with services rendered in face-to-face interactions.

Concerns and Threads

The reviews shared do not present explicit negative aspects of customer experience with Gateway Insurance Services. All reviewers appear to have had positive experiences, leading to a lack of data on any consistent issues or areas that the company may need to improve. Given this, it's important to note that without negative feedback, it's difficult to provide a balanced perspective on the company's customer service or operational shortcomings. Potential customers should consider seeking out additional sources of feedback to ensure a well-rounded view of the company's performance.

Frequently asked questions about Gateway Insurance Services Ltd.

How much can I expect to save on my insurance policies by choosing Gateway Insurance Services?

While savings can vary based on individual circumstances, customer reviews cite substantial savings ranging from £200 to £500. Gateway evaluates your specific needs to find the most cost-effective solutions.

How does Gateway Insurance Services approach the sales process?

Gateway Insurance Services is known for its non-aggressive sales approach. They provide professional advice and a variety of options without a sales push, allowing customers to make informed decisions comfortably.

Can I receive a quote from Gateway Insurance Services on the same day I inquire?

Customers have reported receiving quotes the same day they contacted Gateway Insurance Services. The company is recognized for its prompt service and efficient handling of quotes and policy setups.

Recent customer reviews and testimonials for Gateway Insurance Services Ltd.

Gateway Insurance Services Ltd.
Mike Shave
5-Star
8 years ago
I would like to highly recommend Gateway Insurance Services to anyone who is about to renew their insurance. Gareth is courteous, professional and thorough in all his transactions. Truly astonishing quotes were filed the same day, queries were then handled swiftly, even providing advice on the numerous options and jargon used. No sales push at all, it was my decision to go, no-go on options and services, but advice was there when I asked, so this is how he earned my confidence, that and saving me £500.00 a year on combined building and contents. Outstanding. Mike
Gateway Insurance Services Ltd.
Barry Fisher
5-Star
4 years ago
I contacted Gateway in regards to my car insurance, I had been given a quote which I thought was excessive. Gareth and Stephen reviewed my policy and managed to obtain me a fantastic price and saved me over £200. A highly professional company and very prompt in their actions, I would highly recommend Gateway Insurance Services to any of my family and friends.
Gateway Insurance Services Ltd.
Fiona Leslie
5-Star
8 years ago
Would highly recommend Gateway Insurance Services. Gareth recently gave me a quote for my car insurance which incredibly was less than half the cost I was previously paying. I now have better cover and at a much more manageable rate. Gareth was very efficient with a quote being provided the same day and cover set up exactly when I wanted it. It was so easy. With my home insurance up for renewal next month I know who I'll be turning to. Great personal service. Excellent!!
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About Gateway Insurance Services Ltd.

Insurance Services

Insurance Broker providing cover on the following products:Tradesman InsuranceProperty/Landlords InsuranceBusiness InsuranceShop InsuranceCommercial InsuranceFleet InsuranceLiability InsuranceVan InsuranceHousehold Insurance - Buildings and ContentsCommercial CombinedGuesthouse InsuranceRestaurant InsurancePub InsuranceRetails InsuranceConstruction InsuranceCommercial Property InsuranceIndustrial InsuranceProfessional Indemnity InsuranceVan Insurance

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