Galaxy Travel & Holidays (Galaxy Thien Ha) Reviews

Overall sentiment for Galaxy (also referred to as Thien Ha Travel Agency) is mixed, with some reviewers expressing high satisfaction regarding staff professionalism, efficiency, and helpfulness—especially singling out staff member Hai. The service often receives praise for prompt visa and ticket handling, and some note improvements under new management. However, a few customers report negative experiences, including lack of communication, mistakes in the visa process, and customer service issues. Criticisms include poor notification practices and perceptions of unprofessionalism during payment interactions.

Frequent themes in the reviews are the agency's ability to process visas and tickets efficiently and the professionalism of specific staff members. Reviewers repeatedly mention the agency’s fast and reliable turnaround for urgent requests, especially for Vietnamese and Chinese travel documents. Yet, several comments raise concerns about communication failures—such as insufficient follow-up on visa readiness and lack of clear payment processes—which occasionally led to distressing outcomes for clients.

Based on the reviews, Galaxy/Thien Ha Travel Agency holds a varied reputation in the London area, recognized for both friendly, effective staff and inconsistent communication or reliability in key situations. Their expertise in travel documentation is trusted by many, but potential customers may wish to clarify communication processes in advance. The company draws repeat business but could benefit from improvements in follow-up and customer interaction.

Galaxy (Thien Ha Travel Agency) operates in the travel industry, offering services such as visa arrangements, airline ticket bookings, and related document processing. The company primarily serves customers seeking travel and immigration support, particularly concerning destinations in Asia, through an in-person agency model based in London.

The agency manages applications for visas and travel documents by liaising with local and overseas embassies. Staff facilitate booking arrangements and process travel requests, communicating expected timelines for documentation. Operations emphasize handling urgent or complex travel needs, and the agency is located on Deptford High Street, providing walk-in and scheduled appointment services.