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Friendship Hospital For Animals
Friendship Hospital For Animals

Friendship Hospital For Animals Reviews Summary

Vets | Washington, DC

What do customers say about Friendship Hospital For Animals?

As of Feb 25, 2024, 1277 customers have reviewed this business and rated it 4.2 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
February 25, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Positive
Neutral
Negative
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.2
/5
1277
reviews
Excellent
Good
Average
Fair
Poor
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Friendship Hospital For Animals's customer reviews analysis

Analysis of customer reviews for Friendship Hospital For Animals reveals an overall reputation that is largely positive, with a few critiques concerning cost and administrative processes. Customers consistently praise the hospital's medical expertise, high-quality care, and the availability of specialized services, such as cardiology. The presence of compassionate and skilled practitioners, especially during critical and emotionally challenging situations, is highlighted as a significant strength. The state-of-the-art medical equipment and follow-through from the doctors contribute to a trusted and reliable care environment. However, reviews also indicate potential downsides: the cost of services is perceived as high, and the ease of scheduling appointments is a recurring concern. Some customers report experiencing administrative and billing issues that mar their otherwise positive view of the medical care provided.

Positive Feedback

Friendship Hospital For Animals receives commendable recognition for delivering expert veterinary care and housing a team of specialists capable of handling complex medical procedures. Clients have expressed gratitude for the compassionate attention given to both pets and owners, especially during emergency and end-of-life care situations. There is a noted appreciation for comprehensive follow-up and the thoroughness with which staff address pet health concerns. The successful treatment outcomes, such as the remarkable improvement in a pet's health following specialized surgery, significantly amplify the hospital's reputation. Clients also appreciate the transparency regarding treatment costs and the attempts to mitigate financial surprises.

Concerns and Threads

Despite the overarching positive feedback, the hospital's reputation faces challenges related to client experience beyond medical care. Reviewers often mention high costs, which, even with the suggestion of pet insurance, can be a considerable concern for pet owners. The difficulty in securing appointments is another common grievance, causing frustration and inconvenience. There are also reports of administrative oversights, such as billing errors and perceived insensitivity in customer service interactions. The practice of separating pets from their owners during certain procedures, especially euthanasia, has been met with criticism, with some clients feeling that in-home alternatives offer a more compassionate approach.

Frequently asked questions about Friendship Hospital For Animals

What kind of specialized services does Friendship Hospital For Animals provide?

Friendship Hospital For Animals offers a wide range of specialized veterinary services including cardiology, which is evidenced by clients' testimonials of successful treatments such as balloon valvuloplasty for conditions like severe pulmonary stenosis.

Can I expect support from the staff during emergency situations with my pet?

Yes, customer reviews highlight the staff's compassion and attentiveness in handling pet emergencies, including providing emotional support for the pet owners during critical situations.

Are the costs for treatment at Friendship Hospital For Animals high?

Some customers have reported that the costs for treatment at the hospital can be high, but others have noted the value of pet insurance and the staff's upfront communication regarding treatment expenses. It is advisable for prospective clients to discuss potential costs beforehand.

Recent customer reviews and testimonials for Friendship Hospital For Animals

Friendship Hospital For Animals
Pamela Chomba
5-Star
a week ago
This team is phenomenal with treating our pet emergencies. Last week, we had to say goodbye to one of our cats around 1am. Their compassion and care with our cat made our hearts feel a little lighter. I’m honestly very grateful to have had them with me during this depressing episode.
Friendship Hospital For Animals
ALAN ROMICK
5-Star
a month ago
tremendous customer service and caring. Great follow through from the doctors and everyone that I came in contact with. They did a great job caring for my dog, over continuous care To get him healthy. They have all the medical equipment needed. Thankful they where close to me.
Friendship Hospital For Animals
Ginger Murphy
5-Star
2 months ago
I have found Friendship Hospital for Animals to be one of the best hospitals in the area. Can it be expensive, yes, can there be a wait especially if you have an urgent issue, yes, can it be an experience just like a human hospital, yes, but it is worth it. THIS IS A HOSPITAL. It has all the specialties of a hospital (this place attracts veterinary talent), all the latest equipment, and all the professionalism one would expect for a well run hospital. When I first took my critically ill pet there last year I thought, gosh, I came to the wrong place because the lobby is understated and usually packed with patients. But she got the best care and we had the best hope for her condition. This year, when we found our newly adopted little pup had health issues beyond what a normal vet could provide, we went straight to FHFA. Luna went initially for incontinence, but we found a serious heart murmur and because they have a cardiologist specialist on staff, we were able to have both conditions evaluated the same day. The incontinence issue was easily addressed by Dr. Skinner, the heart condition not so much. Sadly Luna was diagnosed with sever pulmonary stenosis, a constriction in the artery, which strains the heart and would shorten her life; we may have only had her for 3 years. Luckily Dr. McLaughlin, the cardiology specialist, has extensive experience in a procedure called balloon valvuloplasty, which involves opening and splitting the valve that restricts normal blood flow. Our procedure was an hour, she was kept for one day, and her prognosis now is EXCELLENT. She can live a full and normal life. We are so grateful to both Dr. Skinner and Dr. McLaughlin to have the skills and experience to provide excellent, specialized care. It's important to have a place to rely on when you face critical care issues for your family. I know people will say how expensive these things can be, and they can. I would urge anyone or everyone to seek pet insurance. While it won't cover everything, it's worth it. Be sure to get the insurance and let it kick in before going for a diagnosis. It can make all the difference. Hug your pets. Especially the ornery ones.
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TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.2
/5
1277
reviews
Excellent
Good
Average
Fair
Poor

About Friendship Hospital For Animals

Vets

Friendship Hospital for Animals provides a wide scope of services using a collaborative approach to best medicine. We have over sixty veterinarians in areas of primary care, emergency, and advanced specialty care.Friendship is open 24 hours every day and has been accredited by the American Animal Hospital Association for over sixty years. We serve the greater Washington community and receive specialty referrals from veterinarians up and down the east coast.

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