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Fraser Hart Reviews

Rated 4.9 based on 429 Reviews

334, Trinity, Albion St, Leeds LS1 5AT

Jewellers Leeds

Published on
March 25, 2024
Last updated
June 16, 2025

What Customers Are Saying About Fraser Hart?

really helpful and friendly

exceptional service

went above and beyond

really helpful!

Great experience, would recommend.

so helpful too

such amazing service

very attentive in listening to our requests

David was excellent

extremely helpful and polite

Trustguide extracts key phrases from reviews about Fraser Hart and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Fraser Hart's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

Fraser Hart Ratings

5

As of Based on 429 revies as of Mar 25, 2024

Fraser Hart Score

100%

As of Based on 429 revies as of Mar 25, 2024

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Customer Reviews

As of Jun 16, 2025, 429 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Fraser Hart's publicly available reviews View source

N. Faraji rated Fraser Hart 5 stars
a month ago
Got a watch today, pleased with the customer service, James was really helpful and friendly.
Raf I rated Fraser Hart 5 stars
a year ago
I had the most delightiul experience at Fraser Heart today while searching for wedding bands. Lesley provided exceptional service, guiding me through the selection process with patience and expertise. Her warm demeanour and attention to detail made me feel truly valued as a customer, l left feeling confident in my choice and excited for our upcoming wedding. Thank you, Lesley, and the Fraser Heart team, for making this milestone moment so memorable. Highly recommend! Date of experience: 06
Julie jones rated Fraser Hart 5 stars
a year ago
James and the Manager at Leeds Trinity were so helpful and went above and beyond. Thank you for your assistance and look forward to seeing you soon.

Reviews Summary

The overall sentiment reflected in customer reviews for Fraser Hart Jewellery Store in Leeds is highly positive. Reviewers consistently note the professionalism, friendliness, and helpfulness of staff members, often mentioning individuals like James, David, Lesley, Andy, and others. Customers point out responsive service and attention to detail throughout their purchasing experiences, covering watches, wedding rings, and other fine jewellery. No negative feedback is reported, with only compliments on staff conduct and support during multiple visits.

Common feedback includes praise for the team’s product knowledge, patience during selection, and the willingness of staff to go above and beyond. Many reviewers mention smooth processes for returns, postal deliveries for items, and memorable service during significant life events such as weddings and birthdays. Multiple customers highlight repeat visits and personalized assistance, suggesting that Fraser Hart in Leeds has cultivated a dedicated clientele familiar with its attentive staff.

Overall, Fraser Hart Jewellery Store is regarded as a reputable retailer in the Leeds region for jewellery purchases and related services. The prevalence of specific staff recognition, repeat business, and consistently positive customer journeys builds strong local trust. This reputation is further reinforced by detailed accounts of hassle-free resolution, individualized guidance, and a welcoming store environment in Leeds.
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Frequently Asked Questions About Fraser Hart

Are staff at Fraser Hart Jewellery Store knowledgeable about jewellery products?

Yes, reviews frequently mention staff expertise, particularly in guiding customers through jewellery selection and explaining product details. Staff such as Lesley and David are highlighted for their patience and knowledge when assisting with wedding bands and other products.

Can I return or exchange a jewellery item if needed?

Customers report that Fraser Hart Jewellery Store offers a straightforward return or exchange process for purchases. Products like necklaces were returned without issue, and staff handled these requests promptly and without any complications.

Is it possible to order jewellery for delivery or collection?

Yes, Fraser Hart provides secure postal delivery for purchases, and items can also be collected in-store. This flexibility is appreciated by customers purchasing items such as rings that are needed for specific occasions.

About Fraser Hart

Jewellers
Fraser Hart Jewellery Store is a retail business specializing in the sale of fine jewellery including wedding bands, engagement rings, watches, and necklaces. Operating from their physical location in Leeds, they provide in-person assistance to customers seeking a variety of luxury jewellery products.

The company works with a team of knowledgeable staff who guide customers through product selection. Services include consultations, product demonstrations, and after-sales support. Processes offered cover ring adjustments, postal delivery, and returns or exchanges, all handled within the store or via phone, as indicated by their operational workflow.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.