Fox & Jane

Fox & Jane Reviews Summary

Rated 4.8 Star based on 407 Reviews

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Overall Rating
4.8
/5
407
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Published on
January 12, 2024
Last updated
March 13, 2024

What do customers think about Fox & Jane?

Fox and Jane Salon emerges from the consumer reviews as a reputable establishment, gaining commendations for its stylists’ expertise in hair coloring and cuts, and for creating a welcoming salon environment. Customers express satisfaction with the attentive and personalized service provided by the stylists, who are praised for thorough consultations and maintaining clear communication throughout the service. The salon's ability to cater to specific hair types and concerns, such as color treatment for red hair or maintaining the integrity of curls, has been met with appreciation. However, there are isolated instances of dissatisfaction that center on less favorable experiences, including discomfort during service and suboptimal outcomes, emphasizing the importance of stylist-client compatibility. The willingness of the staff to recommend suitable products and styles, without applying pressure to purchase, has contributed positively to the customer experience, alongside the attentive care like scalp massages that extend beyond the basic service offerings.

Positive Feedback

The positive feedback for Fox and Jane Salon primarily highlights the professional competency of the stylists, with multiple mentions of their exceptional skills in hair coloring and ability to achieve desired outcomes, whether it be preserving natural hair texture or matching provided visuals. The staff's commitment to understanding client needs, as evident through careful listening and conducting thorough consultations, is consistently noted. Moreover, clients appreciate the salon’s welcoming and friendly atmosphere, which, supplemented by the offer of refreshments, enhances the overall customer experience. Recommendations for suitable hair care products are seen as an extension of the service, reflecting the personalized care approach that many customers praise. Kristin and Melanie receive special recognition for their quality services and client rapport, enforcing a sense of trust that encourages repeat visits.

Concerns and Threads

Despite numerous positive experiences, Fox and Jane Salon also faces criticism that strikes at the very heart of customer contentment. A particular concern arises when dealing with first-time visits and the handling of hairstyling for new clients. One review, in particular, recounts a disappointing encounter where the stylist's skill set did not align well with managing coarse hair, resulting in an unsatisfactory cut and an uncomfortable experience due to excessive heat during drying. Moreover, concerns with transparency were raised, as the client was not shown the final style from all angles, leading to a lack of trust and the need for corrective styling. This highlights a potential area for improvement in terms of ensuring that all stylists are fully equipped to handle a diverse range of hair textures and that client-stylist communication remains clear to uphold the salon's reputation.

Frequently asked questions about Fox & Jane

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Do Fox and Jane stylists have expertise in coloring and styling different hair types?

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Yes, reviewers frequently mention stylists’ expertise with various hair types and their ability to address specific needs, such as maintaining curls or coloring red hair effectively.

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Can I expect the stylists at Fox and Jane to provide a detailed consultation before my service?

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Absolutely, clients often praise the salon for its thorough consultations and the stylists' attentiveness to understanding and meeting their hair goals.

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Is there a satisfaction guarantee or corrective service if I'm not happy with my hairstyle?

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The reviews do not explicitly mention a satisfaction guarantee; however, customer satisfaction is a priority. It is advisable to discuss any concerns directly with the salon for their policy on corrective services.

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What are customers saying about Fox & Jane

Fox & Jane
Meghan Tamasco
5-Star
a month ago
This was my first experience and I’ve been smiling since. I was referred to Christina Avolio who is clearly a colorist extraordinaire - she did an amazing job of listening to me, understood my fear of coloring my red hair for the first time, and truly hit the mark!! My hair is back to it’s original shine and I can’t wait to go back!
Fox & Jane
Hannah Greenberg
5-Star
2 months ago
Lindsey did such an amazing job on my virgin hair. I’m a natural blonde but wanted lighter highlights. I showed her visuals and she explained how she would do her best to match it. She walked me through each step and always made sure I felt comfortable. She also gave me a trim and walked me through each step of that as well. She recommended some great products to maintain the color. I absolutely LOVE the final product and am so glad my friend recommended Lindsey! I 100% recommended this stylist!
Fox & Jane
Liz Adams
5-Star
a month ago
Absolutely love this salon. My stylist, Melanie, was absolutely fantastic. She took time to talk to me about my hair needs, concerns, and wants, and really listened. She's also a delight to chat to - and she gave me by far the best cut and color I've ever had. Highly recommend! Thank you to Melanie and the team at Fox & Jane!
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