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Flood Brothers Plumbing

Flood Brothers Plumbing Reviews Summary

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Plumbers | Los Angeles, CA

3940 Laurel Canyon Blvd Suite #568, Studio City, CA 91604, United States

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Flood Brothers Plumbing?

As of Mar 13, 2024, 698 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Flood Brothers Plumbing's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
March 9, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Flood Brothers Plumbing's customers had a positive experience.

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Flood Brothers Plumbing's customer reviews analysis

The overall reputation of Flood Brothers Plumbing is reflected positively in the latest reviews. Key elements influencing the company's image include professionalism, expertise, and responsive customer service. Recurring themes in the testimonials indicate an ability to handle urgent requests, with technicians arriving on time for both assessments and repairs. The reviews highlight the company's technicians, Chris, Philip, Brandon, Nixon, Efren, and Roberto, for their professionalism, thoroughness, and courteous behavior. The mention of fair pricing, even during a holiday, suggests a sense of trustworthiness and value for money. The customer experience seems to be enhanced by clear communication and a willingness to provide advice and exceed expectations. Technicians protecting customer's homes and cleanliness are also positively noted. Although customers hope to avoid future plumbing issues, they express confidence in calling Flood Brothers Plumbing again if needed.

Positive Feedback

Customers have shared positive experiences regarding the expertise and conduct of Flood Brothers Plumbing. The technicians, such as Philip and Brandon, are praised for their punctuality, pleasant demeanor, and for providing hassle-free estimates. Their ability to explain complex technical issues in layman's terms is appreciated, which is indicative of their customer-friendly approach. Experiences such as receiving assistance without extra charges and receiving fair pricing reinforce the company’s customer-first ethos. Technicians like Brandon who work beyond standard hours to ensure water is turned back on demonstrate a strong commitment to service. Additionally, the company's policy of sending a camera down the lines for free estimates is seen as a significant financial relief to customers. Their overall communicative nature, especially during significant repairs, is regarded as a high point. This consistent emphasis on professionalism, reliability, and transparency manifests as the cornerstone of customer feedback.

Concerns and Threads

The reviews provided do not explicitly indicate any significant negative customer feedback for Flood Brothers Plumbing. While this might suggest a high customer satisfaction rate, it is essential to note that a lack of negative reviews does not necessarily imply an absence of less favorable experiences. Often, customers more readily share exceptional or very poor experiences, and an absence of the latter in the given set of reviews should not be construed as a comprehensive measure of service quality. Therefore, any potential areas for improvement or isolated customer grievances might not be captured in this particular collection of reviews.

Frequently asked questions about Flood Brothers Plumbing

Do Flood Brothers Plumbing offer any free services during the estimation process?

Yes, Flood Brothers Plumbing offers a free camera inspection down your lines during the estimation process to give you a correct and informed estimate, while other services may charge for this.

Can I expect Flood Brothers Plumbing to handle urgent repairs promptly?

Yes, Flood Brothers Plumbing has demonstrated a capacity to handle urgent repairs, with instances of same-day services and technicians working past standard hours to resolve customers' issues.

Is Flood Brothers Plumbing a reliable option for major plumbing projects?

Yes, customer reviews indicate that Flood Brothers Plumbing is reliable and trustworthy for major plumbing projects, with detailed communication and professional management noted as part of their service.

Recent customer reviews and testimonials for Flood Brothers Plumbing

Flood Brothers Plumbing
John J. Osborn
5-Star
3 months ago
Your company is AMAZING! I had a plumbing issue on THANKSGIVING DAY, and you came out and handled the problem. Chris and his crew were VERY professional, and thorough! I had a lot of work to be done, and your prices were fair. Chris gave me peace of mind, and I didn't feel taken advantage of. I can see by your other reviews, that you have quite the following. I will definitely be using FB again! FIRST CLASS!
Flood Brothers Plumbing
sherome colarina
5-Star
3 months ago
It’s my second time needing help from Flood Brothers. Philips who came again and remember my house getting serviced before. This time my water pressure regulator valve is bad and my pipes getting some hammering sound. Philip assessed and I mentioned my tiny scenario. He did not hesitate to give me advice on how to replace it and as I mentioned I have all the parts already. He helped me replace it in less than 3 mins without even charging me! I highly recommend Flood Brothers!
Flood Brothers Plumbing
Ashley
5-Star
a week ago
Brandon was my plumber and he was very easy to work with. Straight forward, honest, and easy to understand. He took time to investigate every problem, trouble shoot, and explain complex pressure concepts to me in easy to understand ways so that I could understand the problem. Thank you so much Brandon, I'll be calling you guys again for my next problem.
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Overall Rating

TrustScore®
A+
A
B
C
D
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Trustguide®
Overall Rating
4.9
/5
698
reviews
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About Flood Brothers Plumbing

Plumbers

Whether it be a complex tankless water heater Installation or a simple bathroom fixture repair, Flood Brothers is widely considered one of THE GO-TO Local Plumbers in Sherman Oaks, CA. With over 15 years experience, in all aspects of residential and commercial plumbing, Flood Brothers is also one of the few premier Local plumbers in Sherman Oaks, servicing all of the greater San Fernando Valley.

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