FlightOffice.co.uk Reviews

The overall sentiment regarding The Flight Office is strongly negative, based on extensive customer feedback. Reviewers consistently cite issues such as unexpected extra charges after booking, difficulties in securing tickets without paying additional fees, and poor customer service. Experiences with staff are mixed, with one instance noting efficient help from an agent, but most comments focus on delays, lack of accountability, and a sense of untrustworthiness with pricing and communication.

Common themes in the reviews include undisclosed costs appearing after initial bookings, such as for baggage or seat selection, and a pattern of holding tickets or boarding passes until extra payments are made. Customers frequently mention being ignored when seeking refunds, having to chase staff for resolutions, and even being redirected to more expensive flights. Several cases reference long delays, unfulfilled promises of vouchers or refunds, and a feeling of having been “scammed.”

Overall, The Flight Office’s reputation in the UK travel agency sector is highly challenged by patterns of negative feedback around transparency, reliability, and dispute resolution. While a single review highlights a helpful individual, the overwhelming majority reflect dissatisfaction, unresolved issues, and a lack of trust, making the business a risky choice for flight bookings within the region.

The Flight Office is a travel agency operating primarily in the UK. It provides flight booking services for international and domestic journeys. Customers use online platforms, such as Google Flights, to find and compare prices before purchasing tickets through the agency, which acts as an intermediary rather than an airline itself.

The company manages bookings, communicates details, and processes payments for customers seeking air travel. Its workflow includes contacting clients about booking details and additional charges after the initial reservation. The business handles ticket issuance and liaises with airlines regarding flight availability and optional service add-ons like baggage.