First Response Finance Ltd Reviews

The overall sentiment toward First Response Finance is mixed, based on the reviews. While some customers report positive interactions, noting professionalism and supportive staff especially during initial setup and financial difficulty, others describe significant dissatisfaction when issues arise with financed vehicles or contract disputes. Reviewers frequently highlight that customer service is approachable during straightforward transactions but less effective or unresponsive when handling complaints, disputes, or the claims process.

Frequent themes include praise for efficient, fast agreements and friendly staff when opening finance contracts, and for flexibility in accommodating financial hardship. However, a recurring criticism is the company’s handling of problematic situations—such as warranty issues, vehicle condition, or account closures—where several reviewers felt unsupported or compelled to pursue formal complaints or legal actions. The role of partner organizations in the transaction and subsequent accountability is also mentioned negatively in multiple accounts.

In summary, First Response Finance’s reputation is strongest for its ease of setup, ability to provide finance for those with poor credit, and friendly front-line staff, especially in the UK context. However, concerns about dispute resolution, follow-up support, and the customer experience when problems occur are significant. Overall, the company is viewed as reliable for basic car finance but has a challenged reputation regarding issue management and aftercare.

First Response Finance is a company operating in the car finance and loan sector, offering financial products for purchasing vehicles. It acts as a direct lender, working with both dealerships and individual consumers to provide credit for new and used cars and motorcycles within the UK market.

The company manages the application and approval process predominantly through phone and digital communications, issuing finance agreements swiftly upon approval. Its operational activities include payment management, contract oversight, liaising with dealerships, and providing support in cases of vehicle repairs or account management issues. Their services typically focus on accessibility for those with varied credit histories.