The overall reputation of Fido, as evidenced by the customer reviews, appears to be marred by a series of negative customer service experiences. Notably, several customers reported issues around billing errors, such as incorrect full charges instead of agreed installments, and persistent overcharging. Customers have expressed frustration with the resolution process, which they have found time-consuming and unhelpful, with customer service representatives seemingly unable to rectify issues effectively. Furthermore, cases of abrupt service termination and difficulty in reporting stolen phones contribute to the perception of a company that falls short in professional conduct and fails to prioritize its customers' need for reliability. There are significant implications on the loyalty and trust towards Fido, which seems to struggle to maintain consistency in customer satisfaction. However, it is important to note the presence of a contrasting positive review where a long-term customer commends Fido for its loyalty benefits and satisfactory problem resolution, suggesting that while the negative sentiments are prevalent, they are not universally experienced across the customer base.
Fido Reviews
Rated 1.3 based on 2487 Reviews
CA
Online Stores | US
