Fido Reviews
Rated 1.3 based on 2487 Reviews
Online Stores in US
CA
Published on
January 18, 2024
Last updated
July 10, 2025
The overall reputation of Fido, as evidenced by the customer reviews, appears to be marred by a series of negative customer service experiences. Notably, several customers reported issues around billing errors, such as incorrect full charges instead of agreed installments, and persistent overcharging. Customers have expressed frustration with the resolution process, which they have found time-consuming and unhelpful, with customer service representatives seemingly unable to rectify issues effectively. Furthermore, cases of abrupt service termination and difficulty in reporting stolen phones contribute to the perception of a company that falls short in professional conduct and fails to prioritize its customers' need for reliability. There are significant implications on the loyalty and trust towards Fido, which seems to struggle to maintain consistency in customer satisfaction. However, it is important to note the presence of a contrasting positive review where a long-term customer commends Fido for its loyalty benefits and satisfactory problem resolution, suggesting that while the negative sentiments are prevalent, they are not universally experienced across the customer base.
If you find discrepancies on your Fido bill, you should promptly contact their customer service through phone or live chat. It is important to keep a record of your communications and any billing documents to support your case. If the issue is not resolved to your satisfaction, you can escalate the problem to higher levels of management or seek external resolution options.
To cancel your Fido services, contact their customer service through the methods they provide such as phone or probably online account management. Ask for a confirmation number or email for the cancellation, and check your account statements in the following months to ensure the cancellation was processed correctly. If charges continue, contact Fido again with your cancellation evidence.
According to some customer reviews, Fido has been known to reward long-term loyalty with benefits and resolutions in the customer's favor, however, experiences may vary. It's best to contact Fido directly to inquire about any specific loyalty programs or benefits that you may be eligible for as an existing customer.
