Experian (London) Reviews

Overall sentiment towards Experian as a credit reporting service is predominantly negative, with the majority of reviews highlighting significant communication and support issues. While one reviewer offers a detailed and positive appraisal of Experian’s flexibility, credit-locking features, and payment analysis tools, most others note multiple service frustrations, including access issues, lack of helpful response from customer support, and poor technical or account management. Some criticisms also point to unhelpful or inaccessible contact systems and dissatisfaction with how credit scores are calculated.

Repeated themes among dissatisfied customers include difficulty reaching live assistance, slow or absent follow-up, unsatisfactory resolution of disputes, and a perception that the subscription model favors the company during slow problem resolution. There is also concern about inconsistencies in reported scores compared to other platforms and frustration with subscription management or account handling.

Based on the collected feedback, Experian’s reputation in the credit reporting industry appears marred by accessibility and responsiveness concerns, despite some strong features for account control and information management. Service efficiency, particularly regarding problem-solving and customer support, emerges as a substantive area of customer discontent in the region. (Word count: 160)

Experian is a company that provides credit reporting and monitoring services within the financial sector. Customers use its digital platform to view credit reports, monitor credit scores, lock or unlock their credit files, and explore options to manage and potentially improve their financial standing.

Experian operates through an online subscription model, allowing users to access various digital account management features. Its services include regular updates on credit data, account security features like credit locking, and analytics tools that show how repayment activities may impact credit scores. Account management and customer support are handled via online channels and telephone.