Evri Reviews
Rated 4.2 based on 4057095 Reviews
Online Stores in US
GB
Published on
January 18, 2024
Last updated
July 10, 2025
An evaluation of Evri's company reputation and customer experience based on recent reviews reveals a heterogeneity in service quality that largely depends on individual couriers. Customers generally express satisfaction when interactions with delivery personnel are personal and attentive, as exemplified by a courier who took the time to ensure an open package was complete. Swift deliveries, such as a next-morning arrival, garner praise and enhance the company's image. However, inconsistent experiences indicate the need for improvements in service reliability and courier accountability, impacting the overall perception of Evri. The effort of customer support in resolving issues is acknowledged positively, yet it hints at underlying problems with delivery reliability and, in rare cases, parcel security. The central theme from the feedback is that the customer experience with Evri varies significantly with the performance of individual couriers.
While Evri aims to deliver within the specified timeframe, customer experiences suggest that delivery times can vary. Some customers report receiving their packages promptly, whereas others face delays. It is advisable to remain aware of this variability when expecting deliveries.
In cases where parcels are lost or presumed stolen, Evri customer support has been noted to engage actively with the issues. Customers are encouraged to contact support for assistance, which may lead to solutions, such as coordination for refunds from the sender's company.
Customer reviews indicate that there is considerable variability in service quality among different Evri couriers. While some couriers provide outstanding and attentive service, others appear to neglect delivery instructions or commitments, affecting the consistency of the service experience.
