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Evri
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Evri Reviews

Rated 4.2 based on 4057095 Reviews

GB

Online Stores | US

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Published on
January 18, 2024
Last updated
March 13, 2024
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Reviews Summary

An evaluation of Evri's company reputation and customer experience based on recent reviews reveals a heterogeneity in service quality that largely depends on individual couriers. Customers generally express satisfaction when interactions with delivery personnel are personal and attentive, as exemplified by a courier who took the time to ensure an open package was complete. Swift deliveries, such as a next-morning arrival, garner praise and enhance the company's image. However, inconsistent experiences indicate the need for improvements in service reliability and courier accountability, impacting the overall perception of Evri. The effort of customer support in resolving issues is acknowledged positively, yet it hints at underlying problems with delivery reliability and, in rare cases, parcel security. The central theme from the feedback is that the customer experience with Evri varies significantly with the performance of individual couriers.

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What Customers Are Saying About Evri?

Trustguide uses AI to extract key phrases from reviews about Evri and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Evri's customers had a positive experience.

Positive
Neutral
Negative

Evri Ratings

5

As of Based on 4057095 revies as of Jan 18, 2024

Evri Score

As of Based on 4057095 revies as of Jan 18, 2024

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Customer Reviews

As of Mar 13, 2024, 4057095 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Evri's publicly available reviews View source

Mrs Wendy Hunt rated Evri 5 stars
2024-01-17 22:58:03 +00:00
Yesterday when I opened my door,Anthony ,my Evri delivery man, was waiting for me. He was concerned that my parcel was open. Between us we counted the contents and agreed that all 10 items was there and nothing was lost. The bag was open when he received it, the sealing strip had not been removed,so the bag was not closed,only the address label was attempting to keep my items inside. !! The items inside were in excess of £200 and all these could have been lost in transit !!!!
Claire Freeman rated Evri 5 stars
2024-01-18 00:47:15 +00:00
We ordered at 18:00 Friday 12th night with zavetti coat was delivered by 12pm Sat next morning 13th amazed at the speed as quoted 2-3 working days well done
Dd rated Evri 5 stars
2024-01-18 00:47:15 +00:00
It's not always about the company but the couriers that deliver the reputation of Evri, comments are not always passed onto the couriers, why I don't know. Evri are getting there, put more trust in your driver's and pick reliable one's wisely.

Frequently Asked Questions About Evri

Can I expect my parcel to be delivered within the timeframe promised by Evri?

While Evri aims to deliver within the specified timeframe, customer experiences suggest that delivery times can vary. Some customers report receiving their packages promptly, whereas others face delays. It is advisable to remain aware of this variability when expecting deliveries.

What recourse do I have if my Evri parcel is lost or stolen?

In cases where parcels are lost or presumed stolen, Evri customer support has been noted to engage actively with the issues. Customers are encouraged to contact support for assistance, which may lead to solutions, such as coordination for refunds from the sender's company.

How consistent is the service quality across different Evri couriers?

Customer reviews indicate that there is considerable variability in service quality among different Evri couriers. While some couriers provide outstanding and attentive service, others appear to neglect delivery instructions or commitments, affecting the consistency of the service experience.

About Evri

Online Stores
GB
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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