Economy Foam. Reviews
Rated 3.5 based on 37 Reviews
Upholstery in New York
236 W 26th St, New York, NY 10001, United States
Published on
January 30, 2024
Last updated
July 10, 2025
Economy Foam appears to possess a mixed reputation according to the provided customer reviews. These evaluations reflect a wide range of experiences, from high praise regarding the quality of custom work and the professionalism of staff to stark criticisms focused on pricing, customer service, and product guarantees. Long-term patrons cite exceptional workmanship and friendliness as key attributes while newer interactions suggest a potential decline in service quality. Noteworthy is the company's survival through COVID-related challenges, transitioning from a retail storefront to warehouse operations. This shift suggests operational resilience but may coincide with variances in the consumer experience. Issues concerning miscommunication over product guarantees, inconsistent pricing, and customer service attitudes seem to underpin much of the dissatisfaction. These elements merit attention as they significantly influence the perceived reliability and integrity of the company.
Economy Foam specializes in custom work, including custom foam cutting, covering and upholstery. While there is mention of them not cutting to order in one review, for specific project requirements, contacting the company directly for clarification is recommended.
While certain reviews suggest product guarantees, such as a 10- to 15-year warranty on latex foam bed pillows, customers have reported issues with claim fulfillment. It is advisable to inquire directly with Economy Foam and request written documentation of any guarantees prior to purchase.
Although not explicitly mentioned in the reviews, businesses similar to Economy Foam often provide estimates or product catalogs online or via phone. Prospective customers should reach out to Economy Foam to inquire about online viewing options or to schedule a visit to their warehouse location.
Longtime store selling futons, sofa sleepers & bed frames, plus cut-to-size foam & custom cushions.
