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Economy Foam Inc.

Economy Foam Inc. Reviews Summary

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Upholstery | New York, NY

236 W 26th St, New York, NY 10001, United States

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Economy Foam Inc.?

As of Mar 13, 2024, 37 customers have reviewed this business and rated it 3.5 Star out of 5. Trustguide conducted an in-depth analysis of Economy Foam Inc.'s publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
January 30, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Economy Foam Inc.'s customers had a positive experience.

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Economy Foam Inc.

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Economy Foam Inc.'s customer reviews analysis

Economy Foam appears to possess a mixed reputation according to the provided customer reviews. These evaluations reflect a wide range of experiences, from high praise regarding the quality of custom work and the professionalism of staff to stark criticisms focused on pricing, customer service, and product guarantees. Long-term patrons cite exceptional workmanship and friendliness as key attributes while newer interactions suggest a potential decline in service quality. Noteworthy is the company's survival through COVID-related challenges, transitioning from a retail storefront to warehouse operations. This shift suggests operational resilience but may coincide with variances in the consumer experience. Issues concerning miscommunication over product guarantees, inconsistent pricing, and customer service attitudes seem to underpin much of the dissatisfaction. These elements merit attention as they significantly influence the perceived reliability and integrity of the company.

Positive Feedback

Customer feedback highlights several key positive aspects of Economy Foam. Consumers have experienced exceptional workmanship, showcasing the business's capability in custom foam covering services. There is a recurring sense of satisfaction with the products delivered, particularly custom bolsters and chair coverings. Patrons praise the friendliness and helpfulness of the staff, which enhances the overall experience. Moreover, despite not having a fancy storefront, the business maintains professionalism within its warehouse operations. The company's adaptation post-COVID to continue serving customers without a retail presence could be considered an exemplary resilience in business strategy. Additionally, some customers regard the pricing as reasonable compared to other market options, emphasizing value for money spent.

Concerns and Threads

Scrutinizing the customer reviews reveals several key negative aspects associated with Economy Foam. Some patrons express strong disapproval of the service experienced, citing instances of rudeness and lack of customer service skills. This includes aggressive responses to quality control concerns during customization processes. The issue of pricing is contentious, with allegations of inconsistent quoting and perceived condescendence when clarifying costs, which indicates a transparency problem. A few reviews cast doubt on the company’s follow-through on product guarantees, with customers reporting evasion and denial when attempting to utilize alleged 10- to 15-year warranty claims. One account also accuses the company of potential deceit in product sales, mentioning defective merchandise being sold without disclosure. Such incidents contribute to a perception of unreliable business practices and deteriorating trust in the company's commitment to customer satisfaction.

Frequently asked questions about Economy Foam Inc.

Can Economy Foam provide custom-sized pieces or only sell by the yard?

Economy Foam specializes in custom work, including custom foam cutting, covering and upholstery. While there is mention of them not cutting to order in one review, for specific project requirements, contacting the company directly for clarification is recommended.

Does Economy Foam offer any product guarantees or warranties?

While certain reviews suggest product guarantees, such as a 10- to 15-year warranty on latex foam bed pillows, customers have reported issues with claim fulfillment. It is advisable to inquire directly with Economy Foam and request written documentation of any guarantees prior to purchase.

Is it possible to view products and prices online, or do I need to visit the warehouse?

Although not explicitly mentioned in the reviews, businesses similar to Economy Foam often provide estimates or product catalogs online or via phone. Prospective customers should reach out to Economy Foam to inquire about online viewing options or to schedule a visit to their warehouse location.

Recent customer reviews and testimonials for Economy Foam Inc.

Economy Foam Inc.
lreevesnyc21
5-Star
8 months ago
They lost their retail store during COVID but still run the business without the storefront from a warehouse nearby. I had 4 chairs custom covered a year ago. Exceptional workmanship. They run a top notch business. It’s not all pretty and fancy in the warehouse but the business, craftsmanship, professionalism is 5 star. Have gone there for years. Lovely guy that runs it. They are the best in the business of custom covering foam witj fabric. They made custom bolsters for me . Perfect!
Economy Foam Inc.
Ezra Appel
5-Star
10 months ago
Economy Foam has the most patient and helpful staff! They were so friendly and easy to work with when I needed just a single piece of foam for a chair cushion. I highly recommend this place!
Economy Foam Inc.
Susan Balcunas
5-Star
2 years ago
I have been a patron of theirs since they were on Houston St, then 8th St now 26th street. I don’t know who’s running the show now but they are awful!!!! Not the same..... Worker was ready to cut foam crooked and got angry when pointed out. Rude, Lazy, no customer service. Awful!!!!
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
3.5
/5
37
reviews
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About Economy Foam Inc.

Upholstery

Longtime store selling futons, sofa sleepers & bed frames, plus cut-to-size foam & custom cushions.

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